Optimized call center performance with ShoreTel data.

Strategic and Tactical: The Dynamic Duo of Call Center Management

Great things seem to come in pairs: peanut butter and jelly, paper and pen, Batman and Robin, bacon and… anything. Call center management is no different. When it comes to successfully managing a call center, one of the most important ways to increase the effectiveness of your business intelligence is to combine strategic and tactical […]

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Brightmetrics ShoreTel Phone Analytics

Make Informed In-the-Moment Decisions with Real Time Analytics

“What gets managed gets improved.” – Peter Drucker This is a reality in all facets of business, and especially when it comes to the most common point of contact you have with your customers: your business phone system. Brightmetrics has two options for delivering those measurements: historical reports and an add-on service module of Real […]

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