One of the most common sort of questions we get at the support desk (firstname.lastname@example.org) is about what some of the fields in Brightmetrics mean.
For the most part, we take the descriptions right from ShoreTel’s data and the info we give comes from their documents. But it’s not very convenient for us to tell you to go find it there. And we have a lot of fields that ShoreTel doesn’t offer. So we have some other places that may be more convenient for you to find that information. Read the rest of this entry »