Recently we seen several companies with discrepancies in reporting and analytics for the ShoreTel system that have been due to time synchronization issues between different components in the ShoreTel system. So we asked our CTO, Andrew Gaskill, to write up a quick blog post to discuss this and how to make sure your ShoreTel system stays in sync.
In the ShoreTel CDR database, calls are broken out into so-called “connect” records for each party involved in the call. Read the rest of this entry »
