Brightmetrics Call Party Activity

We’ve just released a major new data source for our ShoreTel Reporting and Data Analytics Services. We are always playing a balance game with our service. On one hand, we want to keep the tool as easy to use and intuitive as possible. On the other hand, we want it to be, unquestionably, the most […]

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Brightmetrics Top 10 Charts

Charts and dashboards are great for identifying trends and anomalies over a fixed set of criteria. For example, seeing the call volume of a small department of users. But what happens if that set of criteria needs to fluctuate, or if it is not such a small set of users you need to report upon. […]

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