Scheduling ShoreTel Reports in Brightmetrics

The Secrets to Mastering Scheduled Reports

Almost every role in an organization that is dependent on customer communication can benefit from well-developed scheduled reports for their ShoreTel phone data. Brightmetrics makes scheduling the delivery of unique reporting and dashboards incredibly easy. However, there are some secrets to building the best reports for your organization that can maximize the value and business […]

Read More

Meta-Data and the Promise of the Cloud

Unless you’re seriously into computer systems, chances are you won’t have heard much about something called meta-data. Meta-data holds the promise of different cloud platforms seamlessly interacting with each other and it is going to be increasingly important for the way you run your business. In the old days, computer systems were totally self-contained. Your […]

Read More

Information as an Asset Class

In 2010 the World Economic Forum issued a paper which argued that information is becoming the next hot asset class. The general argument was simple and compelling: whereas a century ago capital was the number one commercial input factor, today it is information that counts. We can see the validity of this argument by conducting […]

Read More

Gain a Competitive Advantage Through Upstream Reporting

In an earlier blog we covered the topic of pushing information down to customers through downstream reporting. Now we’re going to think about pushing information up to franchisers, parent companies, and other people who are not necessarily on the front lines but require information from multiple sources to make strategic decisions.

Read More

4 Core Financial Disciplines to Track in Your Company

In previous blog posts I’ve written about why an Executive Support System (ESS) is important in helping CEOs to make forward-thinking decisions. I’ve also explored some of the detailed metrics and ratios that an ESS tracks, like the three types of profitability metrics. Now I’d like to give a quick overview of the four core […]

Read More

How Brightmetrics Handles Security in our SaaS Product

These days small to mid-sized businesses are turning more and more often to Software as a Service (Saas) or cloud solutions like Brightmetric’s Executive Support System (ESS). When compared to in-house solutions, cloud solutions tend to be more cost-effective, quicker and easier to setup and easier to upgrade. Using a cloud solution also allows small […]

Read More

What is an Executive Support System

How do you make business decisions? If you’re like most executives, then you probably have one of those enormous Excel spreadsheets, a dozen tabs wide, with data from various departments. It is painstaking to build and update a spreadsheet with figures from every department of your organization. The data always needs massaging to fit together […]

Read More
Page 1 of 212