The Top 6 Charts Any Organization Can Benefit From

Here at Brightmetrics, we’re often asked, “What are the top charts that any organization could benefit from?” And although we love that our customers are eager and ready to use our services, this request can be a little daunting for us. We cater to such different organizations in various industries with ranging company sizes, it’s […]

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Let’s Talk Balancing Staffing Levels

It’s obvious when organizations are having issues with staffing levels, right? When you see employees at a retail store talking loudly about the obnoxious quote one of their ex-boyfriends posted on Twitter, you may think, “Wow, they really don’t have anything better to do?”   What about when the employees at the DMV are severely […]

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Agent Productivity: The Good, The Bad, The Cherry Pickers

Let’s face it… you have a sense of who your productive agents are. Wouldn’t you love some clear objective metrics to confirm your gut instincts (or maybe show you something that might be obscured)?   Sure, your team comes to work every day, clocks in on time, answer some calls, talks about how their mothers-in-law […]

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Spotlight on Healthcare: Understand Customer Needs with Brightmetrics

Golden Valley Health Care (GVHC) is an organization that provides healthcare to a California-based population of underprivileged patients. Their typical customer is someone who has limited access to treatment so the telephone communication they use for internal and external engagement is vital to delivering effective, efficient, and reliably delightful interactions with their patients. The Problem: […]

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Welcome to The Brightmetrics Blog

The number one priority at Brightmetrics is to provide value. That was true the first day we started to develop our product and it’s true today. As part of our commitment to providing value, we’re going to start something new in 2017: sharing some of our experience and perspective through blogging. We will cover topics […]

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Finding our First Customers

Doing a start-up can be exhilarating but it demands endless focus and effort. Each step of the way presents a new challenge and no sooner is one surmounted than the next one presents itself. First there’s the challenge of figuring out the core product features. Then there’s the challenge of building it. Intermingled with these […]

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