Brightmetrics Core Analytics Overview Video

Watch this short video to find out how Brightmetrics Core UC Analytics can leverage your phone system data into easily readable metrics that lead to better business decisions!     Brightmetrics Core UC Analytics delivers the full breadth of data and analytics necessary to make informed business decisions. Brightmetrics takes complex data from your phone […]

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Spotlight on Heathcare: Understand Customer Needs with Brightmetrics

Golden Valley Health Care (GVHC) is an organization that provides healthcare to a California-based population of underprivileged patients. Their typical customer is someone who has limited access to treatment so the telephone communication they use for internal and external engagement is vital to delivering effective, efficient, and reliably delightful interactions with their patients. The Problem: […]

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Gain a Competitive Advantage Through Upstream Reporting

In an earlier blog we covered the topic of pushing information down to customers through downstream reporting. Now we’re going to think about pushing information up to franchisers, parent companies, and other people who are not necessarily on the front lines but require information from multiple sources to make strategic decisions.

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4 Core Financial Disciplines to Track in Your Company

In previous blog posts I’ve written about why an Executive Support System (ESS) is important in helping CEOs to make forward-thinking decisions. I’ve also explored some of the detailed metrics and ratios that an ESS tracks, like the three types of profitability metrics. Now I’d like to give a quick overview of the four core […]

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UI is hard

I assume that a lot of the people that are reading this blog know that we are developing a new service around data visualization for small and medium sized businesses. It’s really exciting for us. Especially because, as a lot of you know, I recently exited a company and this is a product that I […]

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Using Charts Like a Lamp-posts

“He uses statistics as a drunken man uses lamp-posts…for support rather than illumination.”  — Andrew Lang (1844-1912) Scottish poet, novelist and literary critic It isn’t new. Statistics and graphics don’t have to mean anything or even offer any real information. Often, charts are there for the sole purpose of eliciting an emotion. The party doing […]

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Pattern Recognition

I’ve touched on this in previous posts but I really believe that it is one of the most important topics that we can discuss. Of all the skills the best run companies can have, it is pattern recognition that set the highest functioning organizations apart. The Wharton Business School even offers an entire course dedicated […]

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