Time Synchronization and Mitel MiVoice Connect Reporting

Have you ever had discrepancies in the reporting and analytics you pull that show overlapping legs of a call? Or is it that the times just don’t seem to match up logically? Does it make you so frustrated you feel like shoving your computer across your desk?   via GIPHY   Me too.   And […]

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Meta-Data and the Promise of the Cloud

Unless you’re seriously into computer systems, chances are you won’t have heard much about something called meta-data. Meta-data holds the promise of different cloud platforms seamlessly interacting with each other and it is going to be increasingly important for the way you run your business. In the old days, computer systems were totally self-contained. Your […]

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Gain a Competitive Advantage Through Upstream Reporting

In an earlier blog we covered the topic of pushing information down to customers through downstream reporting. Now we’re going to think about pushing information up to franchisers, parent companies, and other people who are not necessarily on the front lines but require information from multiple sources to make strategic decisions.

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Increase Sales and Customer Satisfaction with Downstream Reporting

It’s become common to say that we live in an information-rich world. The Internet has eliminated distance and smartphones have made it possible for us to access anything, anywhere, anytime. But how many of us really use information constructively in our businesses? How many of us have thought about how to use information to improve […]

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4 Core Financial Disciplines to Track in Your Company

In previous blog posts I’ve written about why an Executive Support System (ESS) is important in helping CEOs to make forward-thinking decisions. I’ve also explored some of the detailed metrics and ratios that an ESS tracks, like the three types of profitability metrics. Now I’d like to give a quick overview of the four core […]

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