Balancing Features Versus Legacy Browsers

Google recently announced that for the purposes of Google Docs it will only be supporting the most recent versions of Chrome, Explorer, Firefox, and Safari plus their immediate prior versions, on a rolling basis. The reason for their new policy is that a lot of helpful features such as drag-and-drop for files can only be used with browsers that support HTML5.

At Brightmetrics, we’ve made the decision to offer a similar support model. Read the rest of this entry »

Delivering a Useful Product

“If you’re not embarassed by the first version of your product, you’ve launched too late.”
Reid Hoffman – Founder, LinkedIn

I understand that quote and in my gut, I agree with it. But it’s a really hard thing to do. Coming from a sales and marketing background, I know that you only have one chance to make a first impression. And if someone isn’t immediately impressed with your product, you may not get another chance. So how do you decide when to launch your product? Read the rest of this entry »

How Brightmetrics Handles Security in our SaaS Product

These days small to mid-sized businesses are turning more and more often to Software as a Service (Saas) or cloud solutions like Brightmetric’s Executive Support System (ESS). When compared to in-house solutions, cloud solutions tend to be more cost-effective, quicker and easier to setup and easier to upgrade.

Using a cloud solution also allows small to mid-sized companies to offset very costly and time-consuming security needs. Due to rapidly evolving best practices and compliance measures, many small to mid-sized businesses find it difficult to handle IT security in-house. In fact, in a recent report, Forrester Research, found that 67 percent of all IT executives interviewed felt they were unable to handle IT security internally due to limited staff or budget. Read the rest of this entry »