Impact customer experience now with call center analytics real-time perspectives
Don't wait for your team huddles or weekly reviews to review key analytics. Real Time Dashboard Services allow you to Manage by Walking Around (MBWA). Real Time provides transparency for your team to determine the right mix of resources that drive the best business results.
Did you know you can take your ShoreTel Core UC and ECC insights beyond the historical analysis by visualizing that data in real-time, as it happens? This is the intersection of call center business intelligence and operational execution.
Monitor progress towards call center agent goals, identify opportunities for improvement and enable them to self-monitor and course-correct throughout the day and ensure that employee performance aligns with business goals.
With real time analytics visualized and configured with custom alerts, you can see call center issues as they emerge and take immediate action to help avoid breaches of SLA and poor customer experience. Adjust to call flow and customer needs as they emerge.
Build a sense of teamwork througout the workday and maximize progress towards tactical and strategic priorities from an individual and group perspective. The right call center KPIs in real time analytics create an environment that drive your ROI.
Our Real-Time Dashboard services add-on for ShoreTel provides real time analytics perspectives from your UC and ECC data to provide your call center managers and call center agents with the information they need to take action towards organizational objectives.
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