Impact customer experience now with call center analytics real-time perspectives

Don't wait for your team huddles or weekly reviews to review key analytics. Real Time Dashboard Services allow you to Manage by Walking Around (MBWA). Real Time provides transparency for your team to determine the right mix of resources that drive the best business results.

Did you know you can take your ShoreTel Core UC and ECC insights beyond the historical analysis by visualizing that data in real-time, as it happens? This is the intersection of call center business intelligence and operational execution.

Brightmetrics can deliver

Our Real-Time Dashboard services add-on for ShoreTel provides real time analytics perspectives from your UC and ECC data to provide your call center managers and call center agents with the information they need to take action towards organizational objectives.

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