Brightmetrics is a ShoreTel telephone analytics product like you’ve never seen before. Our data feeds come from multiple sources, available to be configured in any manner that works for you and with the opportunity to dive as deep into the data to make the best business decisions for your organization.

Core UC Analytics

Core UC Analytics

The backbone of Brightmetrics business intelligence, Brightmetrics Core UC Analytics provides unprecedented insight into your ShoreTel Telephone System.

Enterprise Contact Center Analytics

Enterprise Contact Center Analytics

Brightmetrics has the ability to expand its business intelligence to Enterprise Contact Center. Find out how our data can help you make better business decisions.

Real Time Dashboards

Real Time Dashboards

While Brightmetrics data is never more than one hour old, some situations call for more to-the-minute information. That’s where RealTime comes in.

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Core UC Analytics

Brightmetrics is a ShoreTel telephone analytics product like you’ve never seen before. Our data feeds come from multiple sources, available to be configured in any manner that works for you and with the opportunity to dive as deep into the data to make the best business decisions for your organization.
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Enterprise Contact Center Analytics

Available for ShoreTel Enterprise Contact Center customers, this add-on caters to the many unique data reporting needs of enterprise contact centers. Contact center managers know that data is vital to the ability to design the best customer experience possible. Brightmetrics ECC allows you to apply the outstanding analytics available in Brightmetrics to your contact center. See more about what Brightmetrics does exclusively for ECC here.
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Real Time Dashboards

Despite the fact that Brightmetrics data is incredibly up-to-date at up to an hour old, sometimes you need data as it happens. That’s where Brightmetrics real time comes in. Designed to provide analytics that show the customer experience as it happens, Brightmetrics Real Time is ideal for contact center managers who are in the trenches and have the opportunity to change the way your employees work to meet customer needs. Check out our quick overview video for Real Time on our Real Time info page here.
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