Your ShoreTel VoIP system is for more than making calls.

It’s a tool for you to:

  • Increase Customer Satisfaction
  • Increase Productivity
  • Increase Revenue
  • Decrease Costs

Legacy phone systems were designed to be communications tools. Today’s systems can be so much more and Brightmetrics makes it possible.

What can I do with Brightmetrics?

Making an investment in a ShoreTel VoIP system is an investment in your company. But too many customers install it and expect it to just work, without thought to everything that it can do for you. Manage your customer’s experience throughout one of the most important pieces of technology that you have. Brightmetrics makes it possible.

Is this you?

  • I want to drive additional sales, but I have no visibility into the inbound and outbound calls of the sales reps I manage.
  • I’m expected to track my call volume, but the reports I get for that are sporadic at best.
  • What are the most productive hours of the day for my sales reps and how can I increase productivity during other times.

Brightmetrics makes it possible.

  • Brightmetrics ShoreTel Reporting Services pushes important information out to the users that need it most. With roles based permissions you can give any users in the company access only to the information they should be able to see. Empower your users to hit their goals.
  • Brightmetrics gives you insight into your productivity over time. Raise your productivity by being able to understand exactly where you stand against your goals at any time.
  • See what times of day or day of week your getting the most from your sales force.

Is this you?

  • I’m trying to create productive marketing campaigns, but how do I know how much inbound traffic a campaign creates.
  • I need reports from the phone system on a more timely basis, but IT is already stretched for resources and can’t provide them as quickly as I need to see them.

Brightmetrics makes it possible.

  • Brightmetrics ShoreTel Reporting Services allows you to track your marketing efforts campaign by campaign and see important metrics like inbound traffic generated or a timeline of inbound traffic distribution. Learn what makes a great campaign and then re-create and improve upon that.
  • Using Brightmetrics means having the reports you need, when you need them. Free up other resources in the company while at the same time eliminating costly wait times. You can create your own reports that include only the information you need, and have access to them at any time.

Is this you?

  • It’s difficult to get the reports I need in a timely manner in order to know if the customer service workgroup is doing a good job.
  • I get reports on the number of calls we get, but without context it’s hard to identify trends and anomalies.
  • What metrics can show us areas for improvement, such as whether we have agent training issues or call routing issues.

Brightmetrics makes it possible.

  • Brightmetrics ShoreTel Reporting Services offers you quick and easy access to the metrics you need to make sure your Customer Satisfaction goals are being met throughout your phone system. Watching how your queue times or abandoned calls are trending will enable you to enhance customer loyalty.
  • Understanding your customers experience throughout your company is critical. And the phone system is often the first impression of your company. Now you can track the metrics, and their trends, that ensure optimal customer satisfaction.

Is this you?

  • Departments keep showing me productivity reports that look like spreadsheets. Without context, there’s no way to see patterns and anomalies that are important to me.
  • Marketing is asking for money for additional projects, but cannot adequately show me how their previous ones have driven inbound traffic.

Brightmetrics makes it possible.

  • Brightmetrics ShoreTel Reporting Services frees you up to be able to keep an eye on productivity and return on investment without spending too much time or stretching resources that would otherwise be used to provide the same insight.
  • Now you have visibility into your companies communications. Determine the metrics that are important to you and easily keep an ongoing eye on them while watching for trends and anomalies that should be looked at more closely.

Is this you?

  • Other departments want me to send them reports from the phone system, some of which don’t even exist.
    The more projects that Sales and Marketing are working on, the more they’re asking me to run phone reports that I don’t have the time for.
  • IT is a strategic initiative in our company and we look for places where we can offer insight into helping the organization.
  • I have no way of seeing the maximum number of simultaneous calls that we get at a time during the day so I can only guess if we have the right number of trunks feeding the system.

Brightmetrics makes it possible.

  • Brightmetrics ShoreTel Reporting Services takes less than 10 minutes to set up and makes it easy to create charts and reports, even for non-IT staff. No more complicated reporting packages that require your time to create and modify every time someone in the company needs it.
  • Brightmetrics automates your ShoreTel reporting capabilities so that you can continue to offer strategic services within the company rather than building reports.
  • Brightmetrics allows you to build and share reports that are otherwise not available from the system.