We had a great request from a customer the other day. They wanted to be able to watch for trends and get reports around long-distance and international calls that were being made through their ShoreTel phone system. They can get this information from their phone bill, but it’s just a hassle to disseminate that information […]
When you’re running a report in the Brightmetrics ShoreTel Reporting On-Demand reports area, it’s easy to run the report and click the column header on any column to sort the report by that value. But when you are scheduling or emailing a report, users get the report in a PDF and there’s no way for […]
Charts and dashboards are great for identifying trends and anomalies over a fixed set of criteria. For example, seeing the call volume of a small department of users. But what happens if that set of criteria needs to fluctuate, or if it is not such a small set of users you need to report upon. […]
It happens. Sometimes you end up with a busy chart that’s hard to read, but there’s still a reason to have it. It might be ok for seeing larger trends or anomalies, but it just isn’t useful for seeing individual chart items.
Yesterday afternoon, we pushed up a fairly major update for our ShoreTel Reporting Services There were quite a few new features pushed out (and some minor bug fixes). A couple of them are ones I’ve been asking my team to do for some time and I’m really excited about them. The first, and for me […]
Wow have things changed over the last year for Brightmetrics. Finding our footing and what we wanted to be when we grow up has been a journey but here we are and we’ve landed on something amazing. Throughout the buildout of Brightmetrics, we’ve always known that what we were creating was going to be a […]