When you’re running a report in the Brightmetrics ShoreTel Reporting On-Demand reports area, it’s easy to run the report and click the column header on any column to sort the report by that value. But when you are scheduling or emailing a report, users get the report in a PDF and there’s no way for […]
Charts and dashboards are great for identifying trends and anomalies over a fixed set of criteria. For example, seeing the call volume of a small department of users. But what happens if that set of criteria needs to fluctuate, or if it is not such a small set of users you need to report upon. […]
It happens. Sometimes you end up with a busy chart that’s hard to read, but there’s still a reason to have it. It might be ok for seeing larger trends or anomalies, but it just isn’t useful for seeing individual chart items.