Right about now, you’re probably thinking about Big Kahuna Burger, but let’s not get carried away and move on to evaluating your agents from the data insights available in Brightmetrics 🔍. via GIPHY The last time we left off, Peter was walking us through how you can use Transfer Rate and Average Handle […]
Let’s face it… you have a sense of who your productive agents are. Wouldn’t you love some clear metrics to confirm your gut instincts (or maybe show you something that might be obscured)? Sure, your team comes to work every day, clocks in on time, answer some calls, talks about how their mothers-in-law drive […]
We’re always humbled by the amount of trust that our customers have in us and the services delivered through Brightmetrics. In the end, they are the heroes and we’ve become one of the tools they leverage to deliver another level of service and productivity. Because of this, we were especially excited when we found […]
Here’s our newest video that showcases everything we can do for users of the Enterprise Contact Center and why ECC users need more than what ShoreTel delivers in their native reporting and even their add-on applications. Successful contact center operations demand analytics that are accessible. This means that you can manipulate, change the […]