Ensuring Data Security: Brightmetrics' Commitment to SOC 2 Compliance - Brightmetrics

Ensuring Data Security: Brightmetrics’ Commitment to SOC 2 Compliance

As a leading provider of SaaS analytics and reporting for Mitel, Genesys, and RingCentral contact center and unified communications platforms, Brightmetrics is committed to safeguarding our customers’ data and ensuring the security of our platform. To underscore this commitment, we recently completed a rigorous SOC 2 Type 2 audit with A-lign, a renowned independent auditor specializing in assessing security, availability, processing integrity, confidentiality, and privacy controls.


What Is SOC 2 Compliance?

Established by the American Institute of Certified Public Accountants (AICPA), SOC 2 reports hold global recognition and serve as a formal confirmation that a company’s infrastructure, software, personnel, data, policies, procedures, and operations have undergone a thorough evaluation.


The SOC 2 (System and Organization Controls 2) audit is a comprehensive examination of a service organization’s asset security, processing integrity, confidentiality, and privacy controls. It is a voluntary audit, but its importance is on the rise, particularly for businesses dealing with sensitive data and those collaborating with SaaS companies that store data in the cloud.


Why Brightmetrics Pursued SOC 2 Compliance

Brightmetrics decided to undergo a SOC 2 audit for several key reasons:

  • To show our unwavering commitment to security and compliance for the benefit of our customers.
  • To provide our customers with the highest level of assurance that their data remains safe and secure while using our platform.
  • To align with the data security needs of our customers and partners.


What SOC 2 Compliance Means For Our Customers

When a company achieves SOC 2 compliance, it signifies that they have implemented robust security and compliance controls to protect customer data from unauthorized access, use, disclosure, disruption, modification, or destruction. At Brightmetrics, SOC 2 compliance serves as a testament to our dedication to continuous improvement. We regularly review our security and compliance controls, making necessary adjustments to maintain SOC 2 standards.


Here are the specific benefits that SOC 2 compliance brings to Brightmetrics customers:

  • Enhanced Security: Implementation of SOC 2 controls significantly reduces the risk of data breaches and other security incidents.
  • Customer Confidence: SOC 2 controls demonstrate our trustworthiness as a business partner deeply committed to security and compliance.
  • Simplified Compliance: SOC 2 controls address many of the same security and compliance requirements found in regulations such as HIPAA, PCI DSS, and GDPR, aiding our customers in meeting their organization’s regulatory compliance needs.


How Brightmetrics Ensures Data Security and Integrity

Our dedication to data security is unwavering. We regularly conduct internal assessments to mitigate potential security risks to our SaaS analytics and reporting platform and customer data. 


Our current security measures include:

  • Security mechanisms such as firewalls, intrusion detection systems, and data encryption.
  • Tools like redundant servers and load balancing to ensure availability.
  • Processing integrity involving change management and data validation.
  • Access controls and encryption to ensure data confidentiality¬†
  • Data retention and disposal policies to address privacy.¬†


At Brightmetrics, data security isn’t just a promise; it’s a practice we continually uphold to protect your valuable data.


Strengthening Security Together

In our ongoing journey to bolster data security, SOC 2 compliance stands as a pivotal asset for both Brightmetrics and our customers. It serves as the cornerstone on which we build trust, enhance our security measures, and solidify our position as a premier SaaS analytics provider for UC and contact center systems.


As we continue forward, we remain resolute in our mission to offer you the highest level of security and compliance. Thank you for entrusting us with your data and for being a part of our journey towards a more secure digital landscape.


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