Well, another season down and here we are staring at the home stretch to the end of the year! đ Iâm sure youâre as ready as I am to settle down and enjoy the upcoming holiday season… Right..? via GIPHY Regardless, we’re not there yet, so itâs time to bring you up to speed on […]
Regardless of whether youâre a Millennial thatâs grown up acclimated to Siri ordering your Starbucks for you, or if youâre like me and grew up with some (healthy) suspicion of Skynet, the reality is that AI is busting into the customer experience scene. What’s more, it is also likely doing so with potentially major impacts […]
Have you ever had discrepancies in the reporting and analytics you pull that show overlapping legs of a call? Or is it that the times just donât seem to match up logically? Does it make you so frustrated you feel like shoving your computer across your desk? via GIPHY Me too. And […]
Having information in real time really makes a difference. My favorite example of this is when I order a pizza and I’m given the ability to see in what stage itâs at at any given moment. I love when I’m able to view a single pane of glass that shows me when my pizza is […]
Letâs face it⌠youâre used to the dreadful feeling of having too many tasks and never enough time to execute. Itâs difficult to prioritize an inbox flooded with unread emails and a never-ending to-do list. And if you are in an executive role at your company (maybe a CEO/ maybe someone who lives in the […]
There are so many things to worry about in the workplace. For example, wondering who took the last of the coffee without making another batch is a common one we experience here in our office. Some other examples include: 1) the volume levels during our weekly cornhole tournament 2) debating about what (really similar but […]
By now, I’m sure you know you can create visualizations on your Dashboard Charts in Brightmetrics. Did you know that you could create charts that allow you to see and compare data from 2 periods of time? This is important when you need help drawing out what could be trends, patterns or anomalies. When planning […]
Letâs set the scene. Itâs a beautiful summer day. â The sun is shining; the bees are buzzing. Any given day in July has the opportunity to be fantastic. Not only is this a great month for beach trips, great weather, and tanning (or getting sunburnt); July is an opportunity to take stock and regroup […]
With Summer hitting full swing and temperatures peaking, some of you might be reaching for the phone to call on the services of your local HVAC repairer. Whether youâre delivering the services or youâre the one calling, everyone hopes the call is answered quickly and skilled professionals are rapidly dispatched to restore your ideal environment! […]
Here at Brightmetrics, weâre often asked, âWhat are the top charts that any organization could benefit from?â And although we love that our customers are eager and ready to use our services, this request can be a little daunting for us. We cater to such different organizations in various industries with ranging company sizes, itâs […]