So, I’m no psychic, but I think I know why you’re here… You caught our first post (and video!) on gamification: Motivate Your Call Center Team with Gamification Doesn’t ring a bell? No worries! You can always reference that blog to learn about what gamification really means and how you can leverage it in […]
When it comes to contact centers and data, most everyone knows what a Key Performance Indicator (KPI) is. A lot of us get printouts and have people working on creating these to give us a pulse on critical areas within our business. But some may be less familiar with a KRI. A KRI is a […]
So, you’ve probably heard of the term gamification- but what does that even really mean? Or most importantly, how could it actually be useful in your contact center? In the video below, we answer those questions and more. Take a look! 👀 Don’t have headphones to listen to the video? Take a few […]
A couple weeks ago, we talked about wrapping up the year and setting up your agents with their own dashboards to help them manage themselves. This week, we’re diving into a related common topic that becomes a part of wrapping up your year: Annual Reviews! Now, why are they important? One reason that reviews […]
As the end of the year approaches, right now is the perfect time to thoroughly and thoughtfully think about new year’s goals. Some people like to focus on personal goals. You might be interested in checking Instagram 16 instead of 20 times a day, or starting an intense yoga class at 5 am, or even […]
As the temperature begins to drop and the holidays approach, we’d like to take this time to reflect on another great year! Brightmetrics truly is the company that we are today because of our wonderful team. We are constantly striving to deliver the best reporting, business insights, and support to our customers. To add, […]
When it comes to the insights you need to run your business, one size doesn’t necessarily fit all. Sure, your business phone system or contact center platform might have a ton of standard metrics that help you make data-driven decisions, but sometimes the way they choose to calculate those metrics just don’t align exactly to […]
Managing others can be stressful. Of course, it’s rewarding to see your employees grow, change, and succeed. But, let’s face it, sometimes it’s tough being the one in charge… heavy is the head that wears the crown (and all that stuff). via GIPHY I’m sure you can relate. 😏 And to prove this, […]
Well, another season down and here we are staring at the home stretch to the end of the year! 🍂 I’m sure you’re as ready as I am to settle down and enjoy the upcoming holiday season… Right..? via GIPHY Regardless, we’re not there yet, so it’s time to bring you up to speed on […]
Regardless of whether you’re a Millennial that’s grown up acclimated to Siri ordering your Starbucks for you, or if you’re like me and grew up with some (healthy) suspicion of Skynet, the reality is that AI is busting into the customer experience scene. What’s more, it is also likely doing so with potentially major impacts […]