Brightmetrics Call Party Activity

We’ve just released a major new data source for our ShoreTel Reporting and Data Analytics Services. We are always playing a balance game with our service. On one hand, we want to keep the tool as easy to use and intuitive as possible. On the other hand, we want it to be, unquestionably, the most […]

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Set Default Sort Order for ShoreTel Reports

When you’re running a report in the Brightmetrics ShoreTel Reporting On-Demand reports area, it’s easy to run the report and click the column header on any column to sort the report by that value. But when you are scheduling or emailing a report, users get the report in a PDF and there’s no way for […]

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Brightmetrics Top 10 Charts

Charts and dashboards are great for identifying trends and anomalies over a fixed set of criteria. For example, seeing the call volume of a small department of users. But what happens if that set of criteria needs to fluctuate, or if it is not such a small set of users you need to report upon. […]

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How Brightmetrics Handles Security in our SaaS Product

These days small to mid-sized businesses are turning more and more often to Software as a Service (Saas) or cloud solutions like Brightmetric’s Executive Support System (ESS). When compared to in-house solutions, cloud solutions tend to be more cost-effective, quicker and easier to setup and easier to upgrade. Using a cloud solution also allows small […]

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Pattern Recognition

I’ve touched on this in previous posts but I really believe that it is one of the most important topics that we can discuss. Of all the skills the best run companies can have, it is pattern recognition that set the highest functioning organizations apart. The Wharton Business School even offers an entire course dedicated […]

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Inaugural Post

This is my inaugural post at the Brightmetrics blog. Many people know me from the last 11 years of my life as CEO of PlanIT Solutions. Being CEO at a successful IT solutions provider for that long means that I’ve gotten to know a lot of small and medium sized companies. Through that experience I’ve […]

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