Set Default Sort Order for ShoreTel Reports

When you’re running a report in the Brightmetrics ShoreTel Reporting On-Demand reports area, it’s easy to run the report and click the column header on any column to sort the report by that value. But when you are scheduling or emailing a report, users get the report in a PDF and there’s no way for […]

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Brightmetrics Top 10 Charts

Charts and dashboards are great for identifying trends and anomalies over a fixed set of criteria. For example, seeing the call volume of a small department of users. But what happens if that set of criteria needs to fluctuate, or if it is not such a small set of users you need to report upon. […]

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A Change in Direction

Every new company starts with a vision. Sometimes the vision is about how the product will look or what it will do, sometimes the vision is about a particular unserved market need that you know, deep in your bones, you can serve with a killer product. However it starts, the vision is big and bold […]

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How Brightmetrics Handles Security in our SaaS Product

These days small to mid-sized businesses are turning more and more often to Software as a Service (Saas) or cloud solutions like Brightmetric’s Executive Support System (ESS). When compared to in-house solutions, cloud solutions tend to be more cost-effective, quicker and easier to setup and easier to upgrade. Using a cloud solution also allows small […]

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