Brightmetrics Core Analytics Overview Video

Watch this short video to find out how Brightmetrics Core UC Analytics can leverage your phone system data into easily readable metrics that lead to better business decisions!

 

Matt Beatty leads the Brightmetrics team focused on increasing the value delivered to its customers and partners. His team is responsible for Marketing and delivering Product Education and User Support.

 

Brightmetrics Core UC Analytics delivers the full breadth of data and analytics necessary to make informed business decisions. Brightmetrics takes complex data from your phone system and converts it to configurable reports and dashboards that can help you understand your

  • customers’ experience
  • staffing levels
  • agent productivity
  • investments in training or automation

The Core UC module has the ability to drill through summarized reports or chart visualization down to detail, all the way to insights into individual calls through our cradle-to-grave report. This flexibility to investigate trends in your data all the way down to individual call records makes it easy to find impactful ways to improve your customers’ experience and operational efficiency.

 

Click here to learn more about Core UC Analytics

 

Matt Beatty leads the Brightmetrics team focused on increasing the value delivered to its customers and partners. His team is responsible for Marketing and delivering Product Education and User Support.

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