Unified Communications Analytics for Mitel MiVoice Business | Brightmetrics

  • Brightmetrics™

    Unified Communications Analytics for
    Mitel MiVoice Business (Beta)


    During our open beta program, you can use UC Analytics™ for MiVB product completely free of charge. We encourage you to explore the product and give us feedback. We plan to reintroduce pricing when it becomes generally available in the summer of 2023.
    Thank you for your time and consideration.


    Brightmetrics is the only tool available to access true analytics for Mitel MiVoice Business (MiVB). Much more than just another Unified Communications reporting software, we deliver UC, CONTACT CENTER, and REAL TIME analytics that can directly drive the success of your contact center. We make the data from your MiVB system available to be configured in any manner that works for you allowing you to make informed business decisions and deliver an optimal customer experience.


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  • Brightmetrics UC Analytics™ for MiVB


    Brightmetrics UC Analytics™ for Mitel MiVoice Business (MiVB) uses the power of Brightmetrics analytics to gain insights that turn your MiVB system into the ultimate business intelligence resource.

    • Flexible and customizable dashboards and reports built in minutes

    • Drill down through high-level dashboards and contact center KPIs to detailed interaction data in just a few clicks

    • Keep key stakeholders up to date without leaving their inboxes by using our powerful scheduled reporting feature

    • Improve customer experience by using our Staff Forecasting tool to look at projected call volume and number of agents needed

    Learn More
    Brightmetrics UC Analytics™ for MiVB

  • Brightmetrics REAL TIME Analytics™


    Historical data with Brightmetrics CONTACT CENTER Analytics is great, but sometimes you need data as it happens. The perfect compliment to our historical analytics, REAL TIME Analytics delivers up to the second data perspectives allowing contact center managers and team leaders to make decisions quickly and deliver optimal customer experiences.

    • Take action quickly with real-time views of customers currently in queue, agents status, average queue time, and more!

    • Contact center data that alerts you to increased volume as it happens allowing you to solve issues before they get out of hand

    • Dashboards and reports configurable for the SLAs and KPIs most important to your contact center

    • Allow all contact center operation teams to monitor calls on their own devices and adapt to meet customer needs

    Learn More

Simple Pricing. No Surprises.

During our open beta program, you can use UC Analytics™ for MiVB product completely free of charge. We encourage you to explore the product and give us feedback. We plan to reintroduce pricing when it becomes generally available in the summer of 2023. Thank you.

Brightmetrics UC Analytics™ Pricing

1-74 MiVB Users

$99 / month
or $1,089 / year

75-299 MiVB Users

$199 / month
or $2,189 / year

300-699 MiVB Users

$299 / month
or $3,289 / year

700-999 MiVB Users

$399 / month
or $4,389 / year

1000+ MiVB Users

$499 / month
or $5,489 / year

REAL TIME Analytics™ Pricing

Brightmetrics’ REAL TIME Analytics provides a unified view of what is happening right now with your agents and in your ACD Paths.

Prices start at just

$119 / monthly or $1,188 / annually*

*In addition to Brightmetrics UC Analytics™

 Contact Brightmetrics at info@brightmetrics.com or your Brightmetrics Reseller for more information.

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