Call Center Analytics for Mitel MiVoice Connect | Brightmetrics
  • Brightmetrics™

    Call Center Analytics Software for Mitel MiVoice Business (MiVB)


    Brightmetrics is the only tool available to access true contact center analytics for MiVB. Much more than just another call center reporting software, we deliver UC, CONTACT CENTER and REAL TIME analytics that can directly drive the success of your contact center. We make the data from your MiVB system available to be configured in any manner that works for you allowing you to make informed business decisions and deliver an optimal customer experience.


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  • Brightmetrics UC Analytics™ for MiVB


    Brightmetrics UC Analytics™ for Mitel MiVoice Business (MiVB) uses the power of Brightmetrics call center analytics to gain insights that turn your MiVB system into the ultimate contact center business intelligence resource.

    • Flexible and customizable dashboards and reports built in minutes

    • Drill down through high-level dashboards and contact center KPIs to detailed interaction data in just a few clicks

    • Keep key stakeholders up to date without leaving their inboxes by using our powerful scheduled reporting feature

    • Improve customer experience by using our Staff Forecasting tool to look at projected call volume and number of agents needed

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    Brightmetrics UC Analytics™ for MiVB
  • Brightmetrics REAL TIME Analytics™


    Historical data with Brightmetrics CONTACT CENTER Analytics is great, but sometimes you need data as it happens. The perfect compliment to our historical analytics, REAL TIME Analytics delivers up to the second data perspectives allowing contact center managers and team leaders to make decisions quickly and deliver optimal customer experiences.

    • Take action quickly with real-time views of customers currently in queue, agents status, average queue time, and more!

    • Contact center data that alerts you to increased volume as it happens allowing you to solve issues before they get out of hand

    • Dashboards and reports configurable for the SLAs and KPIs most important to your contact center

    • Allow all contact center operation teams to monitor calls on their own devices and adapt to meet customer needs

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Simple Pricing. No Surprises

Our philosophy is to always provide simple pricing with no hidden costs. So we’re putting it right up front. Here is the pricing structure of Brightmetrics™.

Brightmetrics UC Analytics™ Pricing

1-74 MiVB Users

$1089 / year
or $99 / month

75-299 MiVB Users

$2189 / year
or $199 / month

300-699 MiVB Users

$3289 / year
or $299 / month

700-999 MiVB Users

$4389 / year
or $399 / month

1000+ MiVB Users

$5489 / year
or $499 / month

REAL TIME Analytics™ Pricing

Brightmetrics’ REAL TIME Analytics provides a unified view of what is happening right now with your agents and in your ACD Paths.

Prices start at just

$1089 / year or $99 / month*

*In addition to Brightmetrics UC Analytics™

Contact Brightmetrics at info@brightmetrics.com or your Brightmetrics Reseller for more information.

Brightmetrics Enterprise Suite Pricing

For enterprise customers who need Roles-Based Permissions and Data Views, Bulk User Imports, Single Sign-On (SSO), Advanced Audit Logs, or API Access for Advanced Analysis.

Prices start at just

$1089 / year or $99 / month*

*In addition to Brightmetrics UC Analytics™

Contact Brightmetrics at info@brightmetrics.com or your Brightmetrics Reseller for more information.

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