Brightmetrics UC Analytics™ for MiVB
Brightmetrics UC Analytics™ for Mitel MiVoice Business (MiVB) uses the power of Brightmetrics analytics to gain insights that turn your MiVB system into the ultimate business intelligence resource.
• Flexible and customizable dashboards and reports built in minutes
• Drill down through high-level dashboards and contact center KPIs to detailed interaction data in just a few clicks
• Keep key stakeholders up to date without leaving their inboxes by using our powerful scheduled reporting feature
• Improve customer experience by using our Staff Forecasting tool to look at projected call volume and number of agents needed
Brightmetrics REAL TIME Analytics™
Historical data with Brightmetrics CONTACT CENTER Analytics is great, but sometimes you need data as it happens. The perfect compliment to our historical analytics, REAL TIME Analytics delivers up to the second data perspectives allowing contact center managers and team leaders to make decisions quickly and deliver optimal customer experiences.
• Take action quickly with real-time views of customers currently in queue, agents status, average queue time, and more!
• Contact center data that alerts you to increased volume as it happens allowing you to solve issues before they get out of hand
• Dashboards and reports configurable for the SLAs and KPIs most important to your contact center
• Allow all contact center operation teams to monitor calls on their own devices and adapt to meet customer needs
Simple Pricing. No Surprises.
During our open beta program, you can use UC Analytics™ for MiVB product completely free of charge. We encourage you to explore the product and give us feedback. We plan to reintroduce pricing when it becomes generally available in the summer of 2023. Thank you.
Brightmetrics UC Analytics™ Pricing
1-74 MiVB Users
$99 / month
75-299 MiVB Users
$199 / month
300-699 MiVB Users
$299 / month
700-999 MiVB Users
$399 / month
1000+ MiVB Users
$499 / month
REAL TIME Analytics™ Pricing
Brightmetrics’ REAL TIME Analytics provides a unified view of what is happening right now with your agents and in your ACD Paths.
Prices start at just
$119 / monthly or $1,188 / annually*
*In addition to Brightmetrics UC Analytics™
|Contact Brightmetrics at email@example.com or your Brightmetrics Reseller for more information.|