It’s been a little while since we’ve dropped something big, but it isn’t because the Brightmetrics team has been working on our summer tans. We’ve been busy preparing the next generation of democratized customer engagement insights: Coming to Brightmetrics users over the next few weeks: “Radiance” new user interface! Available now: Services for the […]
Most Brightmetrics users are familiar with single-item charts, which is to say charts that display a single value, potentially broken out by a dimension. For example, count of all calls taken by a workgroup, either as a single total value or perhaps broken out by exit reason, answering agent, or wait time interval. But what […]
We get asked a lot to be able to save charts as a graphic to include in emails or reports. We’ve just added that feature.
One thing that has been on my wish list for a while now is the ability to run reports based on dynamic date ranges. Until now, when you set a report period or schedule filter, you normally told it to run for something like the last 30 days. Or maybe you wanted a report for […]
We had a great request from a customer the other day. They wanted to be able to watch for trends and get reports around long-distance and international calls that were being made through their ShoreTel phone system. They can get this information from their phone bill, but it’s just a hassle to disseminate that information […]
When you’re running a report in the Brightmetrics ShoreTel Reporting On-Demand reports area, it’s easy to run the report and click the column header on any column to sort the report by that value. But when you are scheduling or emailing a report, users get the report in a PDF and there’s no way for […]
Charts and dashboards are great for identifying trends and anomalies over a fixed set of criteria. For example, seeing the call volume of a small department of users. But what happens if that set of criteria needs to fluctuate, or if it is not such a small set of users you need to report upon. […]
It happens. Sometimes you end up with a busy chart that’s hard to read, but there’s still a reason to have it. It might be ok for seeing larger trends or anomalies, but it just isn’t useful for seeing individual chart items.
Yesterday afternoon, we pushed up a fairly major update for our ShoreTel Reporting Services There were quite a few new features pushed out (and some minor bug fixes). A couple of them are ones I’ve been asking my team to do for some time and I’m really excited about them. The first, and for me […]