New Features Archives - Brightmetrics

December 18, 2019December 19, 2019 by Jeremy Edson

A Year in Review: 2019

As we break out the 🍾 to usher in the next decade (hello 2020s!), we’re going to take a minute to reflect on 2019. You might have missed some of these announcements, but this was a big year for Brightmetrics! We were busy extending our services to new platforms, releasing significant enhancements, and adding […]

September 30, 2019September 30, 2019 by Jeremy Edson

Why Try The New Brightmetrics Radiance Experience?

The top 3 things you should be taking advantage of with our new user interface. We didn’t upgrade our user interface for us, we did it for you, the customer. And we want to make sure you’re getting the full experience of Radiance and all it has to offer. Yes, it’s sleeker, more modern, and […]

in Analytics / brightmetrics / Business Intelligence / Data Analytics / New Features / Updates / User Interface

July 17, 2019July 25, 2019 by Matt Beatty

Brightmetrics Release: Radiance Experience

Your Brilliant Customer Engagement Insights Delivered in a Visually Stunning and Intuitively Flexible Way… If you’re a customer with Brightmetrics, you know that we’ve been serving up valuable insights into how your team is delivering service and care in their connected moments with your customers for almost 10 years. Over time, you’ve seen us […]

in Analytics / brightmetrics / Business Intelligence / Data Analytics / New Features / News / Product Development / Updates

June 11, 2019June 11, 2019 by Jeremy Edson

Brightmetrics PureCloud Analytics and Real Time Dashboard Services

It’s been a little while since we’ve dropped something big, but it isn’t because the Brightmetrics team has been working on our summer tans. We’ve been busy preparing the next generation of democratized customer engagement insights: Coming to Brightmetrics users over the next few weeks: “Radiance” new user interface! Available now: Services for the […]

in Analytics / brightmetrics / Customers / General / New Features / News / Product Development / Updates

October 16, 2013January 25, 2019 by brightmetrics2

Multiple-Item and Multiple-Value Charts

Most Brightmetrics users are familiar with single-item charts, which is to say charts that display a single value, potentially broken out by a dimension. For example, count of all calls taken by a workgroup, either as a single total value or perhaps broken out by exit reason, answering agent, or wait time interval. But what […]

in New Features / shoretel reporting / Updates

June 28, 2013January 25, 2019 by brightmetrics2

Brightmetrics Update – Save Charts as Graphics

We get asked a lot to be able to save charts as a graphic to include in emails or reports. We’ve just added that feature.

in New Features

October 3, 2012February 1, 2019 by brightmetrics2

New Date Selections & System Directory Reporting

One thing that has been on my wish list for a while now is the ability to run reports based on dynamic date ranges. Until now, when you set a report period or schedule filter, you normally told it to run for something like the last 30 days. Or maybe you wanted a report for […]

in New Features / Updates

August 31, 2012January 25, 2019 by brightmetrics2

Report on Long Distance Calls with Brightmetrics’ ShoreTel Reporting Services

We had a great request from a customer the other day. They wanted to be able to watch for trends and get reports around long-distance and international calls that were being made through their ShoreTel phone system. They can get this information from their phone bill, but it’s just a hassle to disseminate that information […]

in New Features

August 27, 2012February 1, 2019 by brightmetrics2

Set Default Sort Order for ShoreTel Reports

When you’re running a report in the Brightmetrics ShoreTel Reporting On-Demand reports area, it’s easy to run the report and click the column header on any column to sort the report by that value. But when you are scheduling or emailing a report, users get the report in a PDF and there’s no way for […]

in New Features

August 21, 2012February 1, 2019 by brightmetrics2

Brightmetrics Top 10 Charts

Charts and dashboards are great for identifying trends and anomalies over a fixed set of criteria. For example, seeing the call volume of a small department of users. But what happens if that set of criteria needs to fluctuate, or if it is not such a small set of users you need to report upon. […]

in New Features