Mitel Begins 2020 with an Exciting Kickoff and Fresh Mindset

A few weeks ago, our partners at Mitel kicked off their 2020 with a major focus on enabling their team and valued channel partners to take on the opportunities and challenges for the new year. The Mitel team serves one of the most extensive combined UC and Contact Center installation base in the world!   […]

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Brightmetrics + Genesys Cloud 2020

Are you offering a simple point of contact for your organization, or are you crafting a complete experience?   Is the team that answers the phone, emails, and chats from your customers an inevitable necessity and cost center? Or do you see these moments of interaction as opportunities to strengthen the customer journey and build […]

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A Year in Review: 2019

  As we break out the 🍾 to usher in the next decade (hello 2020s!), we’re going to take a minute to reflect on 2019. You might have missed some of these announcements, but this was a big year for Brightmetrics! We were busy extending our services to new platforms, releasing significant enhancements, and adding […]

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Custom PureCloud Reports Simplified: Brightmetrics is a Premium App!

Its easier than ever to create custom reports on PureCloud! The Genesys PureCloud scene is growing like crazy! They’ve continued to earn their place as a leader in the Contact Center as a Service (CCaaS). By the way, congrats to the Genesys team for leading again in the Gartner CCaaS Magic Quadrant! Among the superlative […]

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Brightmetrics Release: Radiance Experience

Your Brilliant Customer Engagement Insights Delivered in a Visually Stunning and Intuitively Flexible Way… If you’re a customer with Brightmetrics, you know that we’ve been serving up valuable insights into how your team is delivering service and care in their connected moments with your customers for almost 10 years.   Over time, you’ve seen us […]

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Brightmetrics PureCloud Analytics and Real Time Dashboard Services

It’s been a little while since we’ve dropped something big, but it isn’t because the Brightmetrics team has been working on our summer tans.   We’ve been busy preparing the next generation of democratized customer engagement insights: Coming to Brightmetrics users over the next few weeks: “Radiance” new user interface! Available now: Services for the […]

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Thankful for Pumpkin Pie, Eggnog, and You!

As the temperature begins to drop and the holidays approach, we’d like to take this time to reflect on another great year! Brightmetrics truly is the company that we are today because of our wonderful team. We are constantly striving to deliver the best reporting, business insights, and support to our customers.   To add, […]

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So, Where Do I Start?

At first glance, it can be a little overwhelming to understand and manage the dashboards and reporting features in Brightmetrics. [Me on login #1]   via GIPHY   Fortunately, getting started is easy. Watch this quick video or read below to find out how.     Not a video person and you’d rather skim? Here’s […]

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