Check out the Big Transfer Rate on Brad…
Curious about Part 4? London Calling… Again? Could Wrap Codes Help Answer: “Why?”
☑ Curious about the original blog posts about The Key Metrics Every Call Center Manager Should Master?
Learn about Part 1: Do I Really Need a 0% Abandonment Rate?
Here is Part 2: Agent Productivity: The Good, The Bad, The Cherry Pickers
Next in line is Part 3: Let’s Talk Balancing Staffing Levels
The last in the series! Using Wrap Codes for a Refined Customer Experience