Sub-Processors - Brightmetrics

Brightmetrics Sub-Processors

Last Modified: September 1, 2022


Brightmetrics uses certain sub-processors to assist in providing Brightmetrics’ services. A sub-processor is a third-party data processor engaged by Brightmetrics who agrees to receive personal data from Brightmetrics intended for processing activities to be carried out (i) on behalf of Brightmetrics’ customers; (ii) in accordance with customer instructions as communicated by Brightmetrics; and (iii) in accordance with the terms of a written contract between Brightmetrics and the sub-processor.

Brightmetrics maintains an up-to-date list of the names and locations of all sub-processors. This list is below, or you can locate the most current version of this list, as well as subscribe to be notified of future changes at https://www.brightmetrics.com/dpa/sub-processors.

The two different sub-processor lists below represent the sub-processors and data location for the distinct data center regions that Brightmetrics utilizes. Your region can be determined by logging into Brightmetrics and navigating to Company Settings. A flag representing your data hosting region (USA or EU) will be visible in the Company Settings area.

Sub-processor Types of data transferred Purpose of the data transfer US Data Center Sub-processor Location: United States EU Data Center Sub-processor Location: EU or Other
Microsoft   Customer personal data is processed through the use of Brightmetrics services.    Cloud service provider that allows the transmission and storage of Brightmetrics customer data.  USA The Netherlands
Stripe This is our credit card processor. Information for CC authorizations is stored here. PCI Compliant Payment Processor for customers that pay Brightmetrics directly for their service. USA USA
Intercom ‘Usage Data’  Used for messaging our customer base both in-app and email for training and product knowledge. USA USA
Mixpanel ‘Usage Data’ Used for understanding how customers are using Brightmetrics for support, feature development and marketing. USA The Netherlands
Google Analytics ‘Usage Data’ Used for understanding how customers are using Brightmetrics for support, feature development and marketing. USA N/A
Postmark Email addresses and copies of transactional emails sent to users SMTP email service for sending transactional emails to customers. USA N/A
MailGun Email addresses and copies of transactional emails sent to users SMTP email service for sending transactional emails to customers. N/A Various EU Locations
Twilio Mobile phone numbers and SMS messages for users that participate in dashboard ticker feature Our SMS provider used for dashboard ticker feature and any other SMS features. USA USA
Zendesk Email address, name and support ticket information Support desk service facilitating customer service requests. USA
Quickbooks Online Accounts payable contact information and subscription information Bookkeeping functions. USA
Mailchimp Opt-in subscriber e-mail addresses and full name Communications with partners and other opt-in mail lists such as change notification requests. USA
Typeform Customer personal data that may include e-mail address and full name.   Surveys to both customers and partners. USA

 

Subscribe to Updates


Contact Us