Last Modified: October 26, 2022
Brightmetrics uses certain sub-processors to assist in providing Brightmetrics’ services. A sub-processor is a third-party data processor engaged by Brightmetrics who agrees to receive personal data from Brightmetrics intended for processing activities to be carried out (i) on behalf of Brightmetrics’ customers; (ii) in accordance with customer instructions as communicated by Brightmetrics; and (iii) in accordance with the terms of a written contract between Brightmetrics and the sub-processor.
Brightmetrics maintains an up-to-date list of the names and locations of all sub-processors. This list is below, or you can locate the most current version of this list, as well as subscribe to be notified of future changes at https://www.brightmetrics.com/dpa/sub-processors.
The two different sub-processor lists below represent the sub-processors and data location for the distinct data center regions that Brightmetrics utilizes. Your region can be determined by logging into Brightmetrics and navigating to Company Settings. A flag representing your data hosting region (USA or EU) will be visible in the Company Settings area.
|Sub-processor||Types of data transferred||Purpose of the data transfer||US Data Center Sub-processor Location: United States||EU Data Center Sub-processor Location: EU or Other|
|Microsoft||Customer personal data is processed through the use of Brightmetrics services.||Cloud service provider that allows the transmission and storage of Brightmetrics customer data.||USA||The Netherlands|
|Stripe||This is our credit card processor. Information for CC authorizations is stored here.||PCI Compliant Payment Processor for customers that pay Brightmetrics directly for their service.||USA||USA|
|Intercom||‘Usage Data’||Used for messaging our customer base both in-app and email for training and product knowledge.||USA||USA|
|Mixpanel||‘Usage Data’||Used for understanding how customers are using Brightmetrics for support, feature development and marketing.||USA||The Netherlands|
|Google Analytics||‘Usage Data’||Used for understanding how customers are using Brightmetrics for support, feature development and marketing.||USA||N/A|
|Postmark||Email addresses and copies of transactional emails sent to users||SMTP email service for sending transactional emails to customers.||USA||N/A|
|MailGun||Email addresses and copies of transactional emails sent to users||SMTP email service for sending transactional emails to customers.||N/A||Various EU Locations|
|Twilio||Mobile phone numbers and SMS messages for users that participate in dashboard ticker feature||Our SMS provider used for dashboard ticker feature and any other SMS features.||USA||USA|
|Zendesk||Email address, name and support ticket information||Support desk service facilitating customer service requests.||USA||USA|
|Quickbooks Online||Accounts payable contact information and subscription information||Bookkeeping functions.||USA||USA|
|Mailchimp||Opt-in subscriber e-mail addresses and full name||Communications with partners and other opt-in mail lists such as change notification requests.||USA||USA|
|Typeform||Customer personal data that may include e-mail address and full name.||Surveys to both customers and partners.||USA||USA|
|Bugsnag||Diagnostic information that may include personal data such as e-mail address.||Error monitoring and app stability management.||USA||USA|