Changing the Game:
The Secret to Employee Performance
11am Pacific on May 11, 2017
It's been said that "If you can put the right data in front of people, people will naturally do the right thing." The goal of every call center manager is to figure out how to motivate agents to continue to provide a premium level of customer service. Gamification is a method of using call center data to incentivize employees to achieve better results, and to provide a fun and competitive environment for raising the standard on the quality of service delivered.
Following the webinar, participants will receive a free copy of our Changing the Game: The Secret to Employee Performance whitepaper and a limited-time offer to trial the metrics demonstrated in the webinar.