CUSTOMER EXPERIENCE & EFFICIENCY

Strike the perfect balance in your call center

Use data driven decisions through true analytics to get the most out of one of your largest investments, your enterprise call center

It's not enough to see reports from your phone system; you need business intelligence from your contact center interactions

Native reporting features typically leave you 2 options: make do with standard static reports or hire staff to build and maintain custom queried perspectives. There is another option and the right system can help you make better business decisions and achieve the business goals for your Call Center on ShoreTel's Enterprise Contact Center (ECC).

YOU EITHER

Brightmetrics is the answer

With our ECC Analytics add-on services for ShoreTel, you have access to enterprise call center analytics like you've never seen before, and well beyond what any manufacturer can offer. Access your ECC analytics in a configuration that works for you with cradle-to-grave reports that offer the full insights you need for the best informed and balanced business decisions.

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