Brightmetrics Available on the Genesys PureCloud Platform

Brightmetrics has taken its place as a fully certified Genesys AppFoundry Partner and we’re excited to bring our services into the solutions PureCloud customers are using to curate exceptional customer experience. 

Brightmetrics is the only analytics service available for the PureCloud platform that allows you to navigate from the intrigue of high-level trends down to the details within discrete interactions.