Brightmetrics Insights - Staff ForecastingNew Product Release
What is your ShoreTel data telling you about your staffing levels?
Spring Release 2018
By running your historical call data and your determined service level factors through specific Erlang C algorithms, the Staff Forecasting feature presents you with a simplified, yet refined forecast. We suggest the number of agents and predict call volume broken out by day of the week and the time of the day.