Data Customizations - Custom Detail DimensionsNew Product Release
Fall Release 2018
Brightmetrics now enables Mitel Connect Contact Center (previously ShoreTel ECC) users to pull in the call profile fields and skills you would like to include as available data fields, values, and filters in your Detail Reports. This opens up all sorts of insights around different routing models (skills based, value-based, smart, data directed, etc). Learn how to set these up here!