• For Genesys Cloud

    Brightmetrics™


    Brightmetrics is a Genesys Cloud analytics product like you’ve never seen before. Our data feeds come from multiple sources, available to be configured in any manner that works for you and with the opportunity to dive as deep into the data to make the best business decisions for your organization.

    CCaaS Analytics™ REAL TIME Analytics™

  • CCaaS Analytics™ for Genesys Cloud

    Brightmetrics is a customer engagement analytics product for your Genesys Cloud like you’ve never seen before. We leverage the power of the Genesys Cloud APIs to allow you the ability to configure your perspectives in any manner that works for you! We'll deliver the quick glance trends, coupled with the opportunity to dive deep into the data to make the best business decisions for your organization.

    Learn More
  • REAL TIME Analytics™ for Genesys Cloud

    Despite the fact that Brightmetrics CCaaS Analytics data is updated to see your engagement metrics from within an hour, sometimes you need data as it happens. That’s where Brightmetrics REAL TIME Analytics comes in. Designed to provide analytics that shows the customer experience as it happens, REAL TIME Analytics is ideal for contact center managers who are in the trenches and want the opportunity to change the way your employees work to meet customer needs.

    Learn More

Brightmetrics Pricing for Genesys Cloud

Our philosophy is to always provide simple pricing with no hidden costs. So we’re putting it right up front. Give us a call regarding pricing for over 200 agents.

CCaaS Analytics™ Pricing

Annually

Annual Commitment
Monthly Payment

Monthly Commitment
Monthly Payment

Price/agent per month

$9

$11

$13

15 agent minimum

$135

$165

$195

Pricing & Billing FAQs

REAL TIME Analytics™ Pricing

Brightmetrics REAL TIME Analytics provides a unified view of what is happening right now in your call center.

Prices start at just

$99 / month per organization*

*In addition to Brightmetrics CCaaS Analytics

Contact Brightmetrics at info@brightmetrics.com or your Brightmetrics Reseller for more information.

Start your free trial today and benefit from the business intelligence Brightmetrics can provide you.

Start your 21-day free trial