• FOR GENESYS CLOUD

    BRIGHTMETRICS


    Brightmetrics is a Genesys Cloud analytics product like you’ve never seen before. Our data feeds come from multiple sources, available to be configured in any manner that works for you and with the opportunity to dive as deep into the data to make the best business decisions for your organization.

    ANALYTICS Real Time Pricing

  • Genesys Cloud Analytics

    Brightmetrics is a customer engagement analytics product for your Genesys Cloud like you’ve never seen before. We leverage the power of the Genesys Cloud APIs to allow you the ability to configure your perspectives in any manner that works for you! We'll deliver the quick glance trends, coupled with the opportunity to dive deep into the data to make the best business decisions for your organization.

    Learn More
  • Genesys Cloud Real Time Dashboards

    Despite the fact that Brightmetrics Genesys Cloud Analytics data is updated to see your engagement metrics from within an hour, sometimes you need data as it happens. That’s where Brightmetrics Real Time comes in. Designed to provide analytics that shows the customer experience as it happens, Brightmetrics Real Time is ideal for contact center managers who are in the trenches and want the opportunity to change the way your employees work to meet customer needs.

    Learn More
  • Genesys Cloud Analytics

    Brightmetrics is a customer engagement analytics product for your Genesys Cloud like you’ve never seen before. We leverage the power of the Genesys Cloud APIs to allow you the ability to configure your perspectives in any manner that works for you! We'll deliver the quick glance trends, coupled with the opportunity to dive deep into the data to make the best business decisions for your organization.

    Learn More
  • Genesys Cloud Real Time Dashboards

    Despite the fact that Brightmetrics Genesys Cloud Analytics data is updated to see your engagement metrics from within an hour, sometimes you need data as it happens. That’s where Brightmetrics Real Time comes in. Designed to provide analytics that shows the customer experience as it happens, Brightmetrics Real Time is ideal for contact center managers who are in the trenches and want the opportunity to change the way your employees work to meet customer needs.

    Learn More
  • FOR GENESYS CLOUD

    BRIGHTMETRICS


    Brightmetrics is a Genesys Cloud analytics product like you’ve never seen before. Our data feeds come from multiple sources, available to be configured in any manner that works for you and with the opportunity to dive as deep into the data to make the best business decisions for your organization.

    ANALYTICS Real Time Pricing

  • Need some help?

    Support


    We've got some options for you.


    Support for Mitel MiVoice Support for Genesys Cloud
  • Schedule Forecasting Report (for Work Groups)

    Insights

    Brightmetrics can use your historical data (with granularity of 60 minutes) to determine your projected call load, average handle time to help recommend how many team members you’d want to staff. Our Staffing Level Forecast Report feature can improve your efficiency and the probability of delivering the service level targets you set for average queue/wait time per call.

  • Schedule Forecasting Report (for ECC Groups)

    Insights

    Brightmetrics can use your historical data (with 15 minute granularity) to determine your projected call load, average handle time to help recommend how many team members you’d want to staff. Our Staffing Level Forecast Report feature can improve your efficiency and the probability of delivering the service level targets you set for average queue/wait time per call.

  • What's the difference?

    Brightmetrics ECC vs ShoreTel ECC

    Contact center managers with Mitel MiVoice phone systems and Connect Contact Center know they need to make data-driven decisions but have found that getting to the data to discover insights can be incredibly difficult. For that reason, Brightmetrics developed the Enterprise Contact Center (ECC) Analytics add-on service. We wanted to develop a service that democratized access to the most important metrics for delivery of this business intelligence to the fingertips of every key stakeholder involved.

    Learn more
  • For Mitel MiVoice Connect

    Brightmetrics


    Brightmetrics is a Mitel (formerly ShoreTel) telephone analytics product like you’ve never seen before. Our data feeds come from multiple sources, available to be configured in any manner that works for you and with the opportunity to dive as deep into the data to make the best business decisions for your organization.


    CORE UC ANALYTICS ECC ANALYTICS REAL TIME DASHBOARDS

  • Real Time Dashboards

    Despite the fact that Brightmetrics data is incredibly up-to-date at up to an hour old, sometimes you need data as it happens. That’s where Brightmetrics real time comes in. Designed to provide analytics that show the customer experience as it happens, Brightmetrics Real Time is ideal for contact center managers who are in the trenches and have the opportunity to change the way your employees work to meet customer needs.

    Learn More Download Information
  • Enterprise Contact Center Analytics

    Available for Mitel MiVoice Connect Contact Center customers, this add-on caters to the many unique data reporting needs of enterprise contact centers. Contact center managers know that data is vital to the ability to design the best customer experience possible. Brightmetrics ECC allows you to apply the outstanding analytics available in Brightmetrics to your contact center.

    Learn More Download Information
  • Core UC Analytics

    Brightmetrics is a Mitel MiVoice Connect telephone analytics product like you’ve never seen before. Our data feeds come from multiple sources, available to be configured in any manner that works for you and with the opportunity to dive as deep into the data to make the best business decisions for your organization.

    Download Information
  • Customer Success Spotlights

Brightmetrics Genesys Cloud Pricing

Our philosophy is to always provide simple pricing with no hidden costs. So we’re putting it right up front. Give us a call regarding pricing for over 200 agents.

Genesys Cloud Analytics Pricing

Annually

Annual Commitment
Monthly Payment

Monthly Commitment
Monthly Payment

Price/agent per month

$9

$11

$13

15 agent minimum

$135

$165

$195

Pricing & Billing FAQs

Real Time Dashboards Pricing

Brightmetrics’ real-time dashboards provide a unified view of what is happening right now in your call center.

Prices start at just

$99 / month per organization*

*In addition to Brightmetrics Genesys Cloud Analytics

Contact Brightmetrics at info@brightmetrics.com or your Brightmetrics Reseller for more information.

Start your free trial today and benefit from the business intelligence Brightmetrics can provide you.

Start your free 21-day trial