• For Mitel MiContact Center

    Brightmetrics™


    Brightmetrics is a Mitel contact center analytics product like you’ve never seen before. We make the data from your MiCC system available to be configured in any manner that works for you and empower you to dive as deep into the data to make the best business decisions for your organization.


    CONTACT CENTER Analytics™ REAL TIME Analytics™

  • Now Available!

    CONTACT CENTER Analytics™

    Brightmetrics CONTACT CENTER Analytics™ for Mitel MiContact Center (MiCC). Use the power of Brightmetrics CONTACT CENTER Analytics for MiCC to gain insights that turn your MiCC system (running on either MiVoice Connect or the MiVoice Business PBX) into the ultimate contact center business intelligence resource.

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    CONTACT CENTER Analytics™
  • REAL TIME Analytics™

    Despite the fact that Brightmetrics data is incredibly up-to-date at up to an hour old, sometimes you need data as it happens. That’s where Brightmetrics REAL TIME Analytics comes in. Designed to provide data visualizations that show the customer experience as it happens, REAL TIME Analytics is ideal for contact center managers who are in the trenches and have the opportunity to change the way your employees work to meet customer needs.

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Wondering exactly what Brightmetrics can offer you?

Here are your guides. Our Cheat Sheet is a quick read on choosing what modules your organization needs. Check out the Features and Benefits Brochure to dive into a list of every single insight you have access to in Brightmetrics.

Simple Pricing. No Surprises

Our philosophy is to always provide simple pricing with no hidden costs. So we’re putting it right up front. Here is the pricing structure of Brightmetrics™.

Brightmetrics CONTACT CENTER Analytics™ for MiCC Pricing

Unlimited Brightmetrics Users
Unlimited Sites
Agent Data Reporting
Queue Data Reporting
Powerful Charts & Dashboards
Drag & Drop Report Builder
Data Analytics Engine
Drill Down Through Levels of Detail
Cradle to Grave Report for any Conversation
Unique Report Scheduler

Per Concurrent Agent Count

Paid Monthly

$10 / month

Per Concurrent Agent Count

Paid Annually

$7 / month

REAL TIME Analytics™ Pricing

Brightmetrics REAL TIME Analytics provides a unified view of what is happening right now in your MiCC contact center.

Prices start at just

$1089 / year or $99 / month*

*In addition to Brightmetrics CONTACT CENTER Analytics for MiCC

Contact Brightmetrics at info@brightmetrics.com or your Brightmetrics Reseller for more information.

Start your free trial today and benefit from the business intelligence Brightmetrics can provide you.

Start your 21-day free trial