Products and Services - Brightmetrics Analytics and Dashboards
  • Brightmetrics™

    Mitel MiVoice Connect


    Brightmetrics is a Mitel (formerly ShoreTel) telephone analytics product like you’ve never seen before. Our data feeds come from multiple sources, available to be configured in any manner that works for you and with the opportunity to dive as deep into the data to make the best business decisions for your organization.


    UC Analytics™ CONTACT CENTER Analytics™ REAL TIME Analytics™

  • UC Analytics™

    Brightmetrics is a Mitel MiVoice Connect telephone analytics product like you’ve never seen before. Our data feeds come from multiple sources, available to be configured in any manner that works for you and with the opportunity to dive as deep into the data to make the best business decisions for your organization.

    Learn More
  • Insights

    Schedule Forecasting Report (Work Groups)

    Brightmetrics can use your historical data (with granularity of 60 minutes) to determine your projected call load, average handle time to help recommend how many team members you’d want to staff. Our Staffing Level Forecast Report feature can improve your efficiency and the probability of delivering the service level targets you set for average queue/wait time per call.

  • Brightmetrics ECC vs. Mitel ECC

    What's the Difference?

    Contact center managers with Mitel MiVoice phone systems and Connect Contact Center know they need to make data-driven decisions but have found that getting to the data to discover insights can be incredibly difficult. For that reason, Brightmetrics developed the Enterprise Contact Center (ECC) Analytics add-on service. We wanted to develop a service that democratized access to the most important metrics for delivery of this business intelligence to the fingertips of every key stakeholder involved.

    Learn more
  • Enterprise Contact Center Analytics

    Available for Mitel MiVoice Connect Contact Center customers, this add-on caters to the many unique data reporting needs of enterprise contact centers. Contact center managers know that data is vital to the ability to design the best customer experience possible. Brightmetrics ECC allows you to apply the outstanding analytics available in Brightmetrics to your contact center.

    Why ECC? Learn More
  • Insights

    Schedule Forecasting Report (ECC Groups)

    Brightmetrics can use your historical data (with 15 minute granularity) to determine your projected call load, average handle time to help recommend how many team members you’d want to staff. Our Staffing Level Forecast Report feature can improve your efficiency and the probability of delivering the service level targets you set for average queue/wait time per call.

  • REAL TIME Analytics™

    Despite the fact that Brightmetrics data is incredibly up-to-date at up to an hour old, sometimes you need data as it happens. That’s where Brightmetrics REAL TIME Analytics comes in. Designed to provide data visualizations that show the customer experience as it happens, REAL TIME Analytics is ideal for contact center managers who are in the trenches and have the opportunity to change the way your employees work to meet customer needs.

    Learn More

Wondering exactly what Brightmetrics can offer you?

Here are your guides. Our Cheat Sheet is a quick read on choosing what modules your organization needs. Check out the Features and Benefits Brochure to dive into a list of every single insight you have access to in Brightmetrics.

Simple Pricing. No Surprises

Our philosophy is to always provide simple pricing with no hidden costs. So we’re putting it right up front. Here is the pricing structure of Brightmetrics™.

Brightmetrics UC Analytics™ Pricing

Unlimited Brightmetrics Users
Unlimited Mitel (ShoreTel) Sites
Workgroup Reporting
Hunt Group Reporting
User Reporting
Mitel (ShoreTel) Configuration Reporting
Powerful Charts & Dashboards
Drag & Drop Report Builder
Data Analytics Engine
Drill Down Through Levels of Detail
Cradle to Grave Report for any Call
Unique Report Scheduler

1-99 Mitel/ShoreTel Extensions

$1089 / year
or $99 / month

100-499 Mitel/ShoreTel Extensions

$1639 / year
or $149 / month

 500+ Mitel/ShoreTel Extensions

$2189 / year
or $199 / month

CONTACT CENTER Analytics™ Pricing

If you own Mitel’s (ShoreTel) Enterprise Contact Center, Brightmetrics is the only end-to-end analytics solution for both Core and ECC.

Prices start at just

$1089 / year or $99 / month*

*In addition to Brightmetrics UC Analytics™

Contact Brightmetrics at info@brightmetrics.com or your Brightmetrics Reseller for more information.

REAL TIME Analytics™ Pricing

Brightmetrics’ REAL TIME Analytics provides a unified view of what is happening right now in your workgroup or ECC-based contact center.

Prices start at just

$1089 / year or $99 / month*

*In addition to Brightmetrics UC Analytics™

Contact Brightmetrics at info@brightmetrics.com or your Brightmetrics Reseller for more information.

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