Call Analytics to Improve Patient Experience in Healthcare

Tuesday, June 18, 2019 1:30 PM - 2:30 PM EDT

With an aging population and demand higher than ever, leaders within the healthcare industry are challenged to improve access to care at every point of service, and to deliver better customer (patient) experience. Whether it's a heathcare center/primary care provider facility where connecting patients quickly to the right skilled team members may not only improve convenience, but may make a major difference in the delivery of quality care, or routing insurance claims and prior approvals the expectation are high for these organizations. The objective is to achieve simple, effective, efficient, reliable, and delightful customer (patient) interactions. Organizations struggle how to manage overwhelming amounts of disparate data they could potentially analyze, but when it comes to customer (patient) experience, nothing is more important than the data behind the live engagements with customers (patients) from call, chat, and email engagements.

Following the webinar, participants will receive a free copies of all of our case studies and a limited-time offer to trial the metrics demonstrated in the webinar.