Decide with Data: Impact Customer Experience Now

Wednesday, May 29th 2019 11:00 AM - 12:00 PM EDT

Managing a call center is complex. There is a constant tension in striking the balance between running an efficient team and effectively providing a satisfying customer experience. Knowing what data to analyze and when and how to apply what it is telling you to everyday, complex situations is what sets the good apart from the best service organizations.

Following the webinar, participants will receive a free copy of our Decide with Data: Impact Customer Experience Now whitepaper and a limited-time offer to trial the metrics demonstrated in the webinar.