ECC Insights – Who Does It Better?

Here’s our newest video that showcases everything we can do for users of the Enterprise Contact Center and why ECC users need more than what ShoreTel delivers in their native reporting and even their add-on applications.

 

Matt Beatty leads the Brightmetrics team focused on increasing the value delivered to its customers and partners. His team is responsible for Marketing and delivering Product Education and User Support.

 

Successful contact center operations demand analytics that are accessible. This means that you can manipulate, change the format, and drill into any chart or report you like.

 

Brightmetrics also gives timely insights- use our Real Time feature (add-on) to see in-the-moment metrics, change the status of any agent, and display messages to your team (see below for an example I dream about regularly).

 

 

Lastly, our service also affords you control to positively influence the productivity of your team. Having these in-the-moment perspectives give you a barometer on your customer satisfaction too! With Brightmetrics, you won’t have to worry whether Susan is unnecessarily transferring any call that’ll last more than 3 minutes. This seems dramatic, but I swear it happens.

 

In short, Brightmetrics delivers capabilities that no one else can to dramatically improve the performance of your team in delivering world class service by simply using the data in your contact center and phone system.

 

Show me the analytics

Matt Beatty leads the Brightmetrics team focused on increasing the value delivered to its customers and partners. His team is responsible for Marketing and delivering Product Education and User Support.

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