Support

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SUBMITTING A TICKET

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HELP DESK

HELP DESK

Get the most possible out of Brightmetrics. Learn from our comprehensive knowledge base or watch our video tutorials to get set up, navigate your Brightmetrics dashboard and manipulate reports for maximum impact.

FAQ

FAQ

Get the most possible out of Brightmetrics. Learn from our comprehensive knowledge base, FAQ or watch our video tutorials below for step-by- step instructions to get set up, navigate your Brightmetrics dashboard and manipulate reports for maximum impact.

TRAINING

TRAINING

The best results are derived from a thorough understanding of how Brightmetrics works. Our training is designed to help you get the most out of your ShoreTel data by using Brightmetrics to the best of its ability.

FAQ

Continue to learn about Brightmetrics and all the ways it helps you derive value from your ShoreTel phone system. Let us know what other information would help you get the most out of your Brightmetrics system!

FAQs

Training

Continue to learn about Brightmetrics and all the value it provides. These training modules are designed to dive deeper into specific topics as they relate to the business insights available from Brightmetrics. See below for a list of our training sessions.  We offer regularly scheduled weekly classes complementary to your subscription to Brightmetrics!

Don’t see something you’re looking for specifically? Let us know here.

We’re revising and improving our training based on your feedback! Beginning April 1st, 2017 Brightmetrics will combine our Essentials and Advanced Skills Training into 2 training sessions each centered around our Dashboards or On Demand Reporting Features, Functionality and best practices. Our Training dates through the end of March 2017 will still be for our Essentials and Advanced sessions, but the sign-up links for Dashboards or On Demand Reports beginning in April are found right underneath those descriptions.

Brightmetrics Essentials Training (Through March 2017)
Start your relationship with Brightmetrics on the right foot by attending the Brightmetrics Essentials Training session. We’ll show you the ropes when it comes to setting up dashboards and automating data your entire team can use to make intelligent business decisions.

Register for Brightmetrics Essentials Training Here

Advanced Brightmetrics Training (Through March 2017)
If you’re a pro at the Brightmetrics basics, this advanced course will help you gain even more value from  your Brightmetrics system. Dive deeper into the features and functionality that will drive the results you need for successful business outcomes.

Register for Brightmetrics Advanced Training Here

Brightmetrics Customized Dashboards Training (Beginning April 2017)
Learn to create the visualizations you need to make intelligent business decisions and democratize data perspectives across your organization by attending the Brightmetrics Dashboard Training session. We’ll teach you everything you need to know about building dashboards and charts around your ShoreTel system from basic navigation and interpretation to advanced analytics.

Register for Brightmetrics Customized Dashboards Trainings Here

Brightmetrics On Demand Reports Training (Beginning April 2017)
Attend the Brightmetrics Reporting Training session to learn everything you need to know to build customized, useful reports in minutes that are tailored to the unique perspectives most important to you or other stakeholders on your team. We’ll show you the ropes when it comes to creating reports and automating data your entire team can use to effectively monitor and adjust from to continually improve customer satisfaction and team productivity.

Register for Brightmetrics On Demand Reports Training Here

Brightmetrics Administrator Training

Brightmetrics Administrator training will show you all of the tips and tricks necessary to manage your users and their dashboards and reports. With this module you will have the ability to change company settings, adjust data sources and troubleshoot for your users.

Register for Brightmetrics Administrator Training Here