For a reference of all the fields that Brightmetrics provides for reporting and their descriptions, please see our data source definitions page.

Brightmetrics provides documentation for our service in the form of video tutorials.

We’re hard at work creating new ones and updating these with our newest features all the time. If you need help with something that isn’t covered in these tutorials, email us here

You will get more out of these videos if you watch them in full screen mode.

· View tutorial videos in HD
· Set up your ShoreTel Data Source for Reporting
· Navigation and Use of Brightmetrics’ Charts & Dashboards
· Creating and Editing Charts & Dashboards
· Using On-Demand Reporting – NEW
· Creating & Editing On-Demand Reports – NEW
· User Management: Adding, Deleting, and Sharing Dashboards with Users

To find out more about Brightmetrics, contact us here