Analytics for Better Business Decisions
Turn your most powerful communication tool into a way to make better, data-driven business decisions. Brightmetrics™ enables your management team to pull insights from your business phone system and contact center platform unrivaled by any other reporting software. Don’t settle for metrics when you can have business intelligence analytics.
The Team
Brightmetrics is only as strong as its leaders. Here are the leaders at Brightmetrics that set the culture to provide value for customers at every turn!
Our Story
Our past helped shape our ability to offer cutting-edge business analytics. Discover why we have become the leader in reporting and analytics for business phone systems and contact center platforms.
The Team

Jim Lewis

Andrew Gaskill
The Brightmetrics Story
An organization like Brightmetrics isn’t born overnight. There were a lot of twists and turns in the road that lead to the creation of Brightmetrics. Here’s the story of how we came to be.
1999
Jim Lewis and Andrew Gaskill started PlanIT Solutions, one of ShoreTel’s very first partners and began developing add-on features and functionality to the ShoreTel system.
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2007
Jim and Andrew started mining ShoreTel data to improve their own team’s productivity for their managed service customers. Visiting clients would see that data and wanted access to that data for their own business. Jim and Andrew started toying with the idea of a business that could enable data-driven insights for ShoreTel users.
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2010
Andrew and Jim sold PlanIT and used the sale to start a business analytics intelligence company, which eventually became Brightmetrics. As Unified Communication and Contact Center experts, they focused on building a tool that could benefit businesses by providing unprecedented insights from ShoreTel data while providing partners with better ways to sell ShoreTel phone systems while improving support to their customer base.
While interest in the Brightmetrics software is high during every demo, Jim’s favorite part of the job is watching the look on a customer’s face when they realize that Brightmetrics is completely different from anything they’ve ever seen before.
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2012
Brightmetrics Core UC Analytics service was released on its first UC platform: ShoreTel. Finally users and partners could democratize the ability to derive business intelligence from their business phone system.
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2014
Customer demand began to rise for a better reporting system for the ShoreTel Enterprise Contact Center. The Brightmetrics team saw a natural progression to extend our services to Contact Center platforms and developed Brightmetrics ECC. The experience in developing and supporting customers that needed business intelligence from ShoreTel contact center data helped Brightmetrics realize there was a real need across many Contact Center platforms for easy access to these insights.
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2016
Customers wanted the ability to use Brightmetrics to actively manage their customer experience teams and determine what that experience is in Real Time. The Brightmetrics team once again met the demand by developing Real Time, an add-on tool that provides to-the-minute data that allows users to make better decisions about what’s happening right now.
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2019
Brightmetrics remains the most powerful Mitel MiVoice Connect (ShoreTel) analytics tool. Simultaneous to enhancing the value delivered to thousands of customers on that platform, Brightmetrics launched its first expansion into the Contact Center as a Service (CCaaS) category with the release of Brightmetrics for Genesys PureCloud Analytics and Real Time. 2019 also delivered the fresh, intuitive and engaging redesign of the user interface: Radiance.
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2020
“2019 was a huge milestone for Brightmetrics in many obvious aspects, but what has me excited is the foundational growth of a team and platform that are going to allow us to connect with and deliver value to more people, across a diversity of contact center solutions in 2020.” – Jim Lewis, CEO & Founder of Brightmetrics