Powerful, Intuitive Analytics and Dashboards for Contact Centers and Unified Communications.
Built from the ground up for:
Ensure a positive customer experience when your organization is contacted
Consistently deliver the service and support your customers expect from your call center
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Use actionable analytics to gain a deep understanding of customer needs and preferences
Elevate your call center performance with historical data providing valuable insights to elevate customer experiences
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Use our templates or create customized dashboards and reports, all easily built in minutes.
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Ensure you and your stakeholders have critical data at your fingertips with convenient web access, custom role-based permissions, scheduled emailed reports and more.
Dive deep into your customer's journey. Easily drill-down from high-level insights to the intricate details of any transaction.
Unlock the power of REAL TIME call center data with up-to-the-second insights to make quick decisions and deliver exceptional customer experiences
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Agents can easily monitor call queue activity and adapt their work style to meet current customer demand.
Managers can identify issues as they occur and resolve problems on the spot.
Configure dashboards with visuals and metrics that matter the most to you and your team. See it in the way that makes the most sense for you.
Between the excellent onboarding process and great customer service, we've been able to solve most issues we've experienced within the first contact.
I like the ability to build telephone analytics dashboards for each location throughout our service area. Also, I appreciate the ability to generate timely reports that may be automated and sent via email or links to our location managers and customer care support team.
Implementation was crazy easy and didn't involve resource constraints or issues. The software itself is easy to use with helpful videos. Anytime I can't figure out how to make a report or figure a dashboard out, the support staff has been fast-acting and phenomenal to work with.
The reports are intuitive to find and easy to manipulate to find your desired results or statistics. The dashboards are easy to set up and modify. The Data on the dashboards remains synchronized at all times; there is no delay for information.
It is an easy-to-use app that provides excellent customer service and tools for management.
Great user experience, the user interface makes it easy to use and allows even our non-technical users to create their own reports and dashboards.
