Delivering powerful analytics & reporting for UC and CC systems

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We started as users of call center software.
Until we saw a better way...

Introducing Brightmetrics™, where innovation and expertise converge! Meet the dynamic duo behind this groundbreaking venture: Jim Lewis and Andrew Gaskill, hailing from the thrilling world of Managed Services for networking and telecommunication solutions. With over a decade of experience, they joined forces to create Brightmetrics, assembling a team of industry veterans brimming with customer engagement and communication know-how.

At Brightmetrics, we don't just crunch numbers; we decode the essence of customer engagement. Our deep understanding of customer engagement platforms, coupled with our knack for deploying and managing communication systems, gives us a unique advantage in comprehending the pulse of people's expectations. Collaborating with various stakeholders across organizations, we empower our clients to deliver extraordinary service and unforgettable experiences that leave a lasting impression.

Are you ready to unlock the full potential of your contact center data? Brightmetrics is your gateway to a world of insights that amplify efficiency and sharpen your focus on customer engagement operations. Join us on this exhilarating journey and experience the unparalleled possibilities that await!

Now we're trusted by contact centers across the globe
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Elevate your contact center performance today

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