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About Us

We started as users of call center software. Until we saw a better way...

Introducing Brightmetrics™, where innovation and expertise converge!

Meet the dynamic duo behind this groundbreaking venture: Jim Lewis and Andrew Gaskill, hailing from the thrilling world of Managed Services for networking and telecommunication solutions. With over a decade of experience, they joined forces to create Brightmetrics, assembling a team of industry veterans brimming with customer engagement and communication know-how.

At Brightmetrics, we don't just crunch numbers; we decode the essence of customer engagement.

Our deep understanding of customer engagement platforms, coupled with our knack for deploying and managing communication systems, gives us a unique advantage in comprehending the pulse of people's expectations. Collaborating with various stakeholders across organizations, we empower our clients to deliver extraordinary service and unforgettable experiences that leave a lasting impression.

Are you ready to unlock the full potential of your contact center data? Brightmetrics is your gateway to a world of insights that amplify efficiency and sharpen your focus on customer engagement operations. Join us on this exhilarating journey and experience the unparalleled possibilities that await!

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Elevate Your Contact Center Performance Today

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