From Data to Action: Brightmetrics Enhances Mitel MiVoice Connect
Elevate your Mitel MiVoice Connect deployment with Brightmetrics’ powerful call analytics. Transform raw call data into valuable insights that drive improved user performance and call handling efficiency.
Turn Call Data into Actionable Insights for Enhanced Efficiency
Instant Call Insights: Seamlessly integrate Brightmetrics with your MiVoice Connect system in under 10 minutes. Start optimizing your call operations the same day you decide to enhance your analytics.
Comprehensive Call View: Consolidate call data from MiVoice Connect into a single, easy-to-understand dashboard. Ensure no critical call insights are overlooked.
In-Depth Call Analytics: Enhance your native MiVoice Connect analytics with detailed metrics you need to fully understand and optimize your call-handling environment.
Call Center Intelligence Hub: Gain a holistic view of your call operations, align your goals with performance metrics, and make data-driven decisions to improve customer interactions.
Drive Performance with Powerful Call Analysis Features
Uncover Trends with Advanced Call Reporting
Turn your historical call data into a roadmap for success.
Brightmetrics empowers you to make strategic decisions based on comprehensive call data analysis. Dive deep into your historical call records to uncover trends, benchmark performance, and guide your call-handling strategy. Our multi-dimensional analysis tools let you examine call data from every angle, giving you a complete view of your call operations.
Key benefits include:
- Track critical metrics including Average Speed of Answer (ASA), Average Handle Time (AHT), and Call Abandonment Rate (CAR)
- Identify patterns and root causes of call handling issues with comprehensive drill-throughs
- Align reports with your specific call KPIs using our custom report builder
- Share call insights easily with exportable reports in various formats
Optimize Call Handling in Real-Time
Respond to call volume changes as they happen.
Stay on top of your call center performance with Brightmetrics’ real-time call monitoring solutions. Our live dashboards give you instant visibility into critical performance indicators. This real-time insight allows you to make informed decisions on the fly, addressing call-handling issues before they impact customer satisfaction.
Critical capabilities include:
- Spot and address emerging call issues with instant drill-throughs
- Optimize staffing based on real-time performance data
- Enhance customer experience with proactive call queue management
- Identify and eliminate bottlenecks in your call flow using live metrics
"Reports from Brightmetrics enable us to gauge the staffing levels needed to keep up with our call volumes. We can measure abandonment rate and hold times to determine if our patients are being serviced in a timely basis. If not, then we are able to adjust accordingly."
Ancillary Services Director, Golden Valley Health Centers
Enhance Agent Performance
Fine-tune your team’s call handling for optimal customer experiences.
- Gain real-time insights into individual and team call performance metrics
- Optimize caller experiences by identifying top performers based on key efficiency indicators
- Track and improve critical performance metrics across your entire team
Motivate and Inform with Dynamic Call Dashboards
Turn call data into visual inspiration for your team.
- Monitor MiVoice Connect-specific call KPIs and SLAs with customized dashboards
- Boost team performance with motivational metric displays on wallboards, including ASA, AHT, and CAR
- Empower managers to make data-driven decisions about call handling and user resources
Boost Your ROI Through Improved Call Handling
Brightmetrics doesn’t just provide call data – it delivers actionable insights for a competitive edge. Our platform’s focus on key performance indicators means you’ll see tangible improvements in call handling efficiency and user performance, leading to enhanced customer satisfaction and operational cost savings.
Our actionable call insights enable you to:
- Focus your resources on high-impact areas of call handling for maximum efficiency
- Stay ahead of call volume issues with proactive, data-driven decision-making
- Foster a culture of continuous improvement in call handling with performance scorecards