Intelligent Datafor Smarter Decision-Makingwith Brightmetrics
Maximize your Mitel MiVoice Business (MiVB) deployment with Brightmetrics, an intelligent analytics platform that transforms your data into actionable insights. This enables you to deliver superior customer experiences, increase productivity, and make data-driven decisions that optimize efficiency while driving significant ROI.
Why Brightmetrics for MitelMiVoice Business?
Seamless Integration: Brightmetrics integrates effortlessly with MiVB, providing immediate access to valuable data insights without complex configurations.
Customizable Analytics: Tailor the platform’s analytics to your organization’s needs, giving you complete control over data views and usage.
Comprehensive Data View: Access a unified view of your MiVB, MiCollab, and MIR Call Recording systems data for more intelligent, faster decision-making.
User-Friendly Design: Designed for users of all technical levels, Brightmetrics ensures rapid team adoption and a quick return on investment.
Brightmetrics integrates seamlessly with MiVB, offering a unified view of your contact center’s performance.
Seamless Mitel MiVoice Business Integration
Brightmetrics offers quick setup, enabling you to integrate your MiVB data with minimal downtime, whether for a simple setup or a complex multi-site deployment.
Streamlined Data Management
Brightmetrics consolidates data from MiVB, MiCollab, and MIR Call Recording systems, eliminating the complexity of dealing with multiple data sources and ensuring that no critical insights are missed.
Instant Insights
Gain immediate access to MiVB call data without needing extensive training or complex configurations.
Leverage Historical Data for Strategic Insights
Use historical data to guide long-term planning, optimize resource allocation, and enhance customer service based on past interactions.
Trend Analysis and Benchmarking: Analyze MiVB call data to identify patterns in call volume, peak times, and customer interactions. Use these insights to benchmark performance and drive continuous improvement.
Performance Reviews: Access detailed call logs to evaluate team performance over time, identify top performers and determine who may benefit from additional coaching.
Automated Reporting: Easily create and distribute reports automatically, keeping stakeholders informed with key performance metrics and historical trends. Pre-built reports and custom scorecards aid in effective coaching and operational refinement.
“Providing detailed reports to our departments gives them clear visibility into how they’re utilizing the system, which has been incredibly valuable.”
Ari Piotrkowski, Network System Analyst, City of Santa Rosa
Boost Your Team’s Performance with Dynamic Dashboards
Brightmetrics offers customizable dashboards to monitor KPIs and SLAs specific to MiVB, providing clear, real-time visibility into performance metrics that drive success.
Customizable and Pre-Built Dashboards: Create dashboards tailored to your organization’s specific needs using data from MiVB. Integrate various chart types, including those from third-party tools, for comprehensive data visualization.
Wallboards for Team Motivation: Use real-time dashboards as wallboards to keep your team informed and motivated. Display key metrics such as call volume, response times, and queue status to ensure everyone is aligned and focused on critical goals.
Optimized Resource Allocation
Identify where to increase staffing or reallocate resources for better performance and efficiency. Brightmetrics quantifies top performers’ practices, enabling their success to be replicated across your organization, leading to sustained peak performance. By leveraging the full potential of your Mitel MiVoice Business data, Brightmetrics ensures your organization operates at peak efficiency, handling higher volumes with the same or fewer resources.