Easily monitor calls in the queue and adjust agent workflows accordingly. Insights like Current Call Volume and Calls In Queue are invaluable for rapidly addressing customer needs.
REAL TIME offers you visibility into your agent's status and the time they've spent in their current status. You can view an agent's daily timeline to see everything they've done that day up to the current second.
Monitor the time each call spends in the queue, average daily call times, longest queue times and more. Invaluable information to help you shape customer interactions in an unprecedented way.