Elevate Your Customer Experiencein Real Time
Say goodbye to delayed updates and missing crucial insights. Keep a pulse on your customer interactions and make proactive decisions about your contact center performance in a moment.
No Credit Card Required
Add REAL TIME Insights to Your Arsenal of Customer Experience Enhancements
Prevent Problems from Escalating
Stop problems immediately with real-time data. Receive instant alerts for critical events or anomalies, allowing you to address issues before they escalate.
Immediate Feedback for Agents
Agents can receive real-time feedback and coaching based on their performance metrics, gain insight into agent skill development, and ensure consistent adherence to quality standards.
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Enhance Customer Experiences
Monitoring the customer experience in real-time ensures your customers consistently experience smooth and satisfying interactions with your contact center.
Stay in Compliance
Real-time analytics can help monitor calls for compliance with regulatory requirements and security protocols, and where data privacy and compliance are critical.
Optimize Resource Allocation
Managers can allocate resources more effectively based on real-time data. Efficiently reassign agents to handle a surge in call volume, or easily adjust IVR routing to handle an influx.
Improve Decision-Making
Real-time data provides valuable insights for making immediate decisions, such as adjusting call routing strategies, implementing new scripts, or updating FAQs.
Features You Can Tap Into Right Now
Easily monitor calls in the queue and adjust agent workflows accordingly. Insights like Current Call Volume and Calls In Queue are invaluable for rapidly addressing customer needs.
REAL TIME offers you visibility into your agent's status and the time they've spent in their current status. You can view an agent's daily timeline to see everything they've done that day up to the current second.
Monitor the time each call spends in the queue, average daily call times, longest queue times and more. Invaluable information to help you shape customer interactions in an unprecedented way.
Learn more about
Brightmetrics for your
specific software
Brightmetrics arms you with powerful, flexible reporting and analytics designed to enhance the efficiency and effectiveness of your contact center. Ensure you have all the information you need to deliver a top-notch customer experience with every interaction.
Including HISTORICAL, REAL TIME, and ENTERPRISE for MiCC, MiVC, & MIVB.
Including HISTORICAL and REAL TIME analytics
Including HISTORICAL
and REAL TIME analytics
Customer Testimonals
Don’t take our word, take theirs!
Read more on G2.com
Between the excellent onboarding process and great customer service, we've been able to solve most issues we've experienced within the first contact.
I like the ability to build telephone analytics dashboards for each location throughout our service area. Also, I appreciate the ability to generate timely reports that may be automated and sent via email or links to our location managers and customer care support team.
Implementation was crazy easy and didn't involve resource constraints or issues. The software itself is easy to use with helpful videos. Anytime I can't figure out how to make a report or figure a dashboard out, the support staff has been fast-acting and phenomenal to work with.
The reports are intuitive to find and easy to manipulate to find your desired results or statistics. The dashboards are easy to set up and modify. The Data on the dashboards remains synchronized at all times; there is no delay for information.
It is an easy-to-use app that provides excellent customer service and tools for management.
Great user experience, the user interface makes it easy to use and allows even our non-technical users to create their own reports and dashboards.
