Elevate the Potential of Your Genesys Cloud Platform
No Credit Card Required
Trusted by 4,000+ Contact Centers Globally
Historical Reporting & Analytics
Brightmetrics CCaaS AnalyticsTM for Genesys Cloud makes it easy to tap into the vast amount of complex data available within your Genesys Cloud system.
Maximize the Potential of Your Platform with Customizable Dashboards & Reports
Make your system work for you in finding opportunities for IVRs to gather information, configuring advanced routing with callbacks and presenting alternate paths for callers nearing average abandon thresholds
Inform Stakeholders with Scheduled Report Delivery
Keep your team and key stakeholders up to date with scheduled reports sent straight to their inboxes. Ensure that everyone has access to the latest information, even when they're out of the office or busy with other tasks.
Better Understand Your CX with Transaction Drill-down
Gain better understanding of your customer experience by viewing their journey through your contact center. Easily drill down through high-level dashboards and contact center KPIs to view detailed interaction data, from cradle-to-grave, in just a few clicks.
Monitor Team Performance with Insightful Agent Activity Data
Identify the key metrics that set your most successful team members apart and to promote their best practices throughout your team. Discover opportunities for team member coaching and training.
REAL TIME Reporting
& Analytics™
Know what’s happening in your contact center up to the moment. Make informed decisions quickly that enhance your CX and optimize your team’s productivity.
Monitor Crucial KPIs & SLAs
Track your most important KPIs and SLAs with flexible, easy-to-customize dashboards and reports.
Optimize Staffing & Call Routing
Adjust staffing levels or call routing as needed to ensure each customer receives the best possible experience with REAL TIME metrics
Identify Top Performers & Training Opportunities
Get a handle on what you agents are doing in REAL TIME and everything they've done all day up to the current second.
Pricing for Genesys Cloud
for Genesys Cloud
Starting at $13* per concurrent agent
*15 agent minimum
Starting at $89* per organization
*in addition to CCaaS Analytics™
No Credit Card Required.
for Genesys Cloud
Starting at $9* per month per concurrent agent
*15 agent minimum
Starting at $1,068* per organization
*in addition to CCaaS Analytics™
Customer Testimonals
Don’t take our word, take theirs!
Read more on G2.com
Between the excellent onboarding process and great customer service, we've been able to solve most issues we've experienced within the first contact.
I like the ability to build telephone analytics dashboards for each location throughout our service area. Also, I appreciate the ability to generate timely reports that may be automated and sent via email or links to our location managers and customer care support team.
Implementation was crazy easy and didn't involve resource constraints or issues. The software itself is easy to use with helpful videos. Anytime I can't figure out how to make a report or figure a dashboard out, the support staff has been fast-acting and phenomenal to work with.
The reports are intuitive to find and easy to manipulate to find your desired results or statistics. The dashboards are easy to set up and modify. The Data on the dashboards remains synchronized at all times; there is no delay for information.
It is an easy-to-use app that provides excellent customer service and tools for management.
Great user experience, the user interface makes it easy to use and allows even our non-technical users to create their own reports and dashboards.
