Elevate the Potential
of Your Genesys Cloud Platform

Transform your Genesys Cloud system into the ultimate
business intelligence resource.
     No Credit Card Required

Trusted by call centers and contact centers globally

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Historical Reporting
& Analytics

Brightmetrics CCaaS AnalyticsTM for Genesys Cloud makes it easy to tap into the vast amount of complex data available within your Genesys Cloud system.

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See the data that's most important to you all in one convenient dashboard.
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Gain deeper understanding of your customers’ experience
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Optimize your team’s performance to meet important KPIs and SLAs
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Maximize the Potential of Your Platform with Customizable Dashboards & Reports

Make your system work for you in finding opportunities for IVRs to gather information, configuring advanced routing with callbacks and presenting alternate paths for callers nearing average abandon thresholds

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Inform Stakeholders with Scheduled Report Delivery

Keep your team and key stakeholders up to date with scheduled reports sent straight to their inboxes. Ensure that everyone has access to the latest information, even when they're out of the office or busy with other tasks.

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Better Understand Your CX with Transaction Drill-down

Gain better understanding of your customer experience by viewing their journey through your contact center. Easily drill down through high-level dashboards and contact center KPIs to view detailed interaction data, from cradle-to-grave, in just a few clicks.

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Monitor Team Performance with Insightful Agent Activity Data

Identify the key metrics that set your most successful team members apart and to promote their best practices throughout your team. Discover opportunities for team member coaching and training.

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REAL TIME Analytics 
&  Reporting™

Know what’s happening in your contact center up to the moment. Make informed decisions quickly that enhance your CX and optimize your team’s productivity.

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Spot and resolve potential problems before they grow
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Track number of calls in queue, their queue times, and trunk utilization
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See detailed agent activity timelines and status reports
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Monitor Crucial KPIs & SLAs

Track your most important KPIs and SLAs with flexible, easy-to-customize dashboards and reports.

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Optimize Staffing & Call Routing

Adjust staffing levels or call routing as needed to ensure each customer receives the best possible experience with REAL TIME metrics.

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Identify Top Performers & Training Opportunities

Get a handle on what you agents are doing in REAL TIME and everything they've done all day up to the current moment.

                  Pricing for Genesys Cloud

We recommend pairing HISTORICAL and REAL TIME analytics to optimize your Genesys Cloud system.
Brightmetrics CCaaS AnalyticsTM
for Genesys Cloud

            Starting at $13* per concurrent agent
                           *15 agent minimum

Brightmetrics REAL TIMETM for Genesys Cloud

                                  Starting at $89* per organization
                             *in addition to CCaaS Analytics

No Credit Card Required.       
Brightmetrics CCaaS AnalyticsTM
for Genesys Cloud

                        Starting at $9* per month per concurrent agent
                         *15 agent minimum

Brightmetrics REAL TIMETM for Genesys Cloud

                                   Starting at $1,068* per organization
                                   *in addition to CCaaS Analytics

                                No Credit Card Required                                                                                   

Don’t take our word, take theirs, as  

found on G2.com

"Great customer service and very robust report creation"

Between the excellent onboarding process and great customer service, we've been able to solve most issues we've experienced within the first contact.

Chris V.
"Brightmetrics changed the way we look at customer service"

I like the ability to build telephone analytics dashboards for each location throughout our service area. Also, I appreciate the ability to generate timely reports that may be automated and sent via email or links to our location managers and customer care support team.

Scott A.
"Visibility leads to improvements, Brightmetrics gets it done!"

Implementation was crazy easy and didn't involve resource constraints or issues. The software itself is easy to use with helpful videos. Anytime I can't figure out how to make a report or figure a dashboard out, the support staff has been fast-acting and phenomenal to work with.

David P.
"Easy to navigate, intuitive reports, useful dashboard"

The reports are intuitive to find and easy to manipulate to find your desired results or statistics. The dashboards are easy to set up and modify. The Data on the dashboards remains synchronized at all times; there is no delay for information.

Anna B.
"The best app to manage agents and gather call info"

It is an easy-to-use app that provides excellent customer service and tools for management.

Adonai W.
"Best analytics & reporting solution for Genesys Cloud"

Great user experience, the user interface makes it easy to use and allows even our non-technical users to create their own reports and dashboards.

Henry S.

Elevate your contact center performance today

Try it for free!
No credit card required.