Support and Training

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Weekly Live Training Sessions

30-Minute Live Q&A AMA (Ask Me Anything)

These are no-commitment sessions – you’re welcome to join at any time during the 30-minute window, ask our Support experts your question, and if you don’t want to stay for the rest of the session, no hard feelings. We understand you have other things to tend to.

Customized Dashboards Training

Learn to create the visualizations you need to make intelligent business decisions and democratize data perspectives across your organization. We’ll teach you everything you need to know about building dashboards and charts around your contact center phone system – from basic navigation and interpretation to advanced analytics.

On-Demand Reports Training

Learn everything you need to know to build customized, useful reports in minutes that are tailored to the unique perspectives most important to you or other stakeholders on your team. We’ll show you the ropes when it comes to creating reports and automating data your entire team can use to effectively monitor and adjust from to continually improve customer satisfaction and team productivity.

Administrator Training

Discover the tips and tricks necessary to manage your users and their dashboards and reports. With this module, you will have the ability to change company settings, adjust data sources, and troubleshoot for your users.

Paid Personalized Training

The majority of Brightmetrics users find everything they need to become a Brightmetrics expert through the group trainings listed above. However, we do recognize that you and your organization may be interested in a personalized one on one session, so we offer these kinds of sessions at a paid cost. You can schedule one of these by clicking the link below.