Industry leading reporting and analytics for the ShoreTel system.

Understand your Customer's Experience If you’re like most companies, the largest number of touches you have with your customer is via the phone. Brightmetrics shows you what that experience looks like from the customer side as well as offering insights into how to improve your customer experience and reduce costs with your ShoreTel Phone System. Learn more

Manage Employee Productivity Your employees are the lifeblood of your company. And the more productivity you can get from them, the better off you are. With Brightmetrics, you will see which employees are performing and where there is room for improvement. You'll be able to understand common behaviors among your highest performing employees. Learn more

Enable Access to Information Most companies fail to understand what the data that is collected by ShoreTel Phone System can tell them. And for the companies that do use this data, it’s a process to get that information to the right people. Brightmetrics makes it easy to gain insights from that information as well as to get it into the hands of the people that can use it. Learn more

Don't just take our word for it.

Brightmetrics leads the way in ShoreTel Reporting & Analytics. See what our users have to say about us.

“Within 5 minutes of installing Brightmetrics' ShoreTel Reporting Services we were able to clearly see where we could reduce costs by thousands of dollars each year through trunk savings. Because it is cloud-based there is nothing for us to administer, and it is incredibly easy to use. Now we use it daily to manage productivity and maintain our high levels of caller satisfaction.”

Ari Piotrkowski
Senior IT Technician
City of Santa Rosa, CA

“We have spent that last few years looking for an alternate ShoreTel reporting system with no luck, until we came across Brightmetrics. As soon as we demoed the product we knew that this was the reporting solution we were looking for. Not only does it allow us to gain a better insight into our business and help us improve our service levels, but Brightmetrics has listened to our comments and made changes to their product to incorporate our suggestions. We highly recommend both the product and the company for Shoretel reporting.”

Jeff Greenbaum
Input 1, LLC

“We depend on a great customer experience to keep race fans coming back to our NASCAR, IndyCar, NHRA and many other events. That experience often starts on the phone with our ShoreTel phone system. We depend on Brightmetrics to deliver key data to track sales volume, operator activity and trends. Brightmetrics shows me how busy our call center is, how I need to staff it, what our call flow looks like on an hourly basis and much more. This data ultimately helps us facilitate and deliver world class events and until now we have never been able to get this kind of information.”

Gary Phillips
VP, Ticket Sales & Customer Relations
Speedway Sonoma, LLC

“We love Brightmetrics; it is by far the best phone reporting software we have ever used after trialing half a dozen or more other products. Simple, flexible and yet very powerful.”

Nick Ramm
Senior ICT Support Technician
Nu-Heat UK Ltd

“Part of managing a world class sales organization means having data points on the productivity of your team at your fingertips. Brightmetrics makes it incredibly easy to determine was a successful inside sales person looks like and where we need to focus our efforts.”

Mark Swendsen
Vice President of Sales
  • Axcient
  • Right Networks
  • City of Santa Rosa
  • Sonoma Raceway
  • Nu-Heat
  • CareWorks
  • Input1
  • TouchTunes
  • DTT Surveillance