Brightmetrics is not like any other ShoreTel analytics tool you’ve used before. Brightmetrics delivers business intelligence analytics, configured in whichever way works best for you.

Click here for your free 21-day trial to gain valuable insights into your ShoreTel phone system.



What We Do

At Brightmetrics, we enable your team to gain critical insights from one of your most valuable communication tools—your ShoreTel phone system. Brightmetrics is a business analytics tool that pulls and organizes your telephone data, in any configuration that you need, and provides the option to drill down as far as necessary to help you make intelligent business decisions.

Core UC Analytics

Core UC Analytics

The backbone of Brightmetrics business intelligence, Brightmetrics Core UC Analytics provides unprecedented insight into your ShoreTel Telephone System.

Enterprise Contact Center Analytics

Enterprise Contact Center Analytics

Brightmetrics has the ability to expand its business intelligence to Enterprise Contact Center. Find out how our data can help you make better business decisions.

Real Time Dashboards

Real Time Dashboards

While Brightmetrics data is never more than one hour old, some situations call for more to-the-minute information. That’s where RealTime comes in.

More Than Just Reporting

Brightmetrics is much more than the average phone metrics reporting tool. We deliver intelligence analytics to facilitate better business decisions for your organization.


21-Day Free Trial Offer

It’s not like any other Shoretel reporting tool you’ve ever used, and we want to prove it. We’re so sure that you’ll get unprecedented business value from the analytics only Brightmetrics can provide that we’re willing to let you try it out for free. We can have you up and running in as few as 10 minutes so click the link below to get your free trial started now!

Start Getting Insights Now

Simple Pricing. No Surprises

Our philosophy is to always provide simple pricing with no hidden costs. So we’re putting it right up front. Here is the pricing structure of Brightmetrics.

Brightmetrics Core UC Reporting and Analytics Pricing

Unlimited Brightmetrics Users
Unlimited Shore Tel Sites
Workgroup Reporting
Hunt Group Reporting
User Reporting
Shore Tel Configuration Reporting
Powerful Charts & Dashboards
Drag & Drop Report Builder
Data Analytics Engine
Drill Down Through Levels of Detail
Cradle to Grave Report for any Call
Unique Report Scheduler

1-99 ShoreTel Extensions

$1089 / year
or $99 / month

100-499 ShoreTel Extensions

$1639 / year
or $149 / month

 500+ ShoreTel Extensions

$2189 / year
or $199 / month

Brightmetrics’ ShoreTel ECC Reporting & Analytics Pricing

If you own ShoreTel’s Enterprise Contact Center, Brightmetrics is the only End-to-End Analytics Solution for both Core and ECC. Prices start at just

$1089 / year or $99 / month*

*In addition to Brightmetrics Core UC Reporting & Analytics

Contact Brightmetrics at or your Brightmetrics Reseller for more information.

Brightmetrics’ UC and ECC Realtime Dashboards Pricing

Brightmetrics’ real-time dashboards provide a unified view of what is happening right now in your workgroup- or ECC-based call center. Prices start at just

$1089 / year or $99 / month*

*In addition to Brightmetrics Core UC Reporting & Analytics

Contact Brightmetrics at or your Brightmetrics Reseller for more information.

Don’t just take our word for it.


I already tout Brightmetrics as “The Best (ShoreTel reporting) Thing Ever!” with the zeal of someone who’s just discovered a new religion that explains the secrets of the universe.


Brightmetrics takes Shoretel from good to GREAT!!!


Your software is shining a laser light right into the information we really want to see.


In the history of man's inventions, the top 3 are sliced bread, the remote control and Brightmetrics.


Signing up with Brightmetrics has been the single best upgrade we have made to our ShoreTel system.


Adding Brightmetrics Reports to our ShoreTel system has given it the reporting capabilities it deserves, dashboards and reports that are incredibly flexible and powerful yet quick and easy to use, I wish all software could be this good!

Spencer Kartchner

Network Manager / Swire Coca-Cola USA

I really like the reporting capabilities of the software. It gives me insight for everything from calls to licensing accounts and where they are used to trunk usage. If you are a phone administrator I would consider this as a primary tool to help you do your job.

Merald Holloway

/ Self Help Credit Union

The dashboard function alone is worth it's weight in gold!

Warren Sunn

/ Central Payment Corp

Your group of support professionals are the best single group of people I have ever worked with.