Unified Communications Analytics for RingCentral | Brightmetrics

  • Brightmetrics™

    Unified Communications Analytics for RingCentral
    (Early Access)


    Brightmetrics is the only tool available to access true analytics for RingCentral. Much more than just another Unified Communications reporting software, we deliver UC, CONTACT CENTER, and REAL TIME analytics that can directly drive the success of your contact center. We make the data from your RingCentral system available to be configured in any manner that works for you allowing you to make informed business decisions and deliver an optimal customer experience.


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  • Brightmetrics UC Analytics™ for RingCentral


    Brightmetrics UC Analytics™ for RingCentral uses the power of Brightmetrics analytics to gain insights that turn your RingCentral system into the ultimate business intelligence resource.

    • Flexible and customizable dashboards and reports built in minutes

    • Drill down through high-level dashboards and contact center KPIs to detailed interaction data in just a few clicks

    • Keep key stakeholders up to date without leaving their inboxes by using our powerful scheduled reporting feature

    • Improve customer experience by using our Staff Forecasting tool to look at projected call volume and number of agents needed

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    Brightmetrics UC Analytics™ for RingCentral

  • Brightmetrics REAL TIME Analytics™


    Historical data with Brightmetrics UC Analytics is great, but sometimes you need data as it happens. The perfect compliment to our historical analytics, REAL TIME Analytics delivers up to the second data perspectives allowing contact center managers and team leaders to make decisions quickly and deliver optimal customer experiences.

    • Take action quickly with real-time views of customers currently in queue, agents status, average queue time, and more!

    • Contact center data that alerts you to increased volume as it happens allowing you to solve issues before they get out of hand

    • Dashboards and reports configurable for the SLAs and KPIs most important to your contact center

    • Allow all contact center operation teams to monitor calls on their own devices and adapt to meet customer needs

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    Brightmetrics REAL TIME Analytics™

Simple Pricing. No Surprises.

Our philosophy is to always provide simple pricing with no hidden costs. So we’re putting it right up front. Here is the pricing structure of Brightmetrics™.

Brightmetrics UC Analytics™ Pricing

1-49 RC* Users

$99 / month
or $1,089 / year

50-149 RC Users

$199 / month
or $2,189 / year

150-299 RC Users

$299 / month
or $3,289 / year

300-499 RC Users

$399 / month
or $4,389 / year

500+ RC Users

$499 / month
or $5,489 / year

*RingCentral (RC)

REAL TIME Analytics™ Pricing

Brightmetrics’ REAL TIME Analytics provides a unified view of what is happening right now with your agents and in your Call Queues.

Prices start at just

$119 / month or $1,188 / annually*

*In addition to Brightmetrics UC Analytics™

 Contact Brightmetrics at info@brightmetrics.com or your Brightmetrics Reseller for more information.

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