Trusted by call centers and contact centers globally
Historical Analytics & Reporting™
Brightmetrics UC AnalyticsTM for RingCentral makes it easy to tap into the vast amount of complex data available within your RingCentral platform.
See the data that's most important to you all in one convenient dashboard
Gain deeper understanding of your customers’ experience
Optimize your team’s performance to meet important KPIs and SLAs
Maximize the Potential of Your Platform with Customizable Dashboards & Reports
Make your system work for you in finding opportunities for IVRs to gather information, configuring advanced routing with callbacks and presenting alternate paths for callers nearing average abandon thresholds.
Inform Stakeholders with Scheduled Report Delivery
Keep your team and key stakeholders up to date with scheduled reports sent straight to their inboxes. Ensure that everyone has access to the latest information, even when they're out of the office or busy with other tasks.
Better Understand Your CX with Transaction Drill-down
Gain better understanding of your customer experience by viewing their journey through your contact center. Easily drill down through high-level dashboards and contact center KPIs to view detailed interaction data, from cradle-to-grave, in just a few clicks.
Monitor Team Performance with Insightful Agent Activity Data
Identify the key metrics that set your most successful team members apart and to promote their best practices throughout your team. Discover opportunities for team member coaching and training.
"Great customer service and very robust report creation"
Between the excellent onboarding process and great customer service, we've been able to solve most issues we've experienced within the first contact.
"Brightmetrics changed the way we look at customer service"
I like the ability to build telephone analytics dashboards for each location throughout our service area. Also, I appreciate the ability to generate timely reports that may be automated and sent via email or links to our location managers and customer care support team.
"Visibility leads to improvements, Brightmetrics gets it done!"
Implementation was crazy easy and didn't involve resource constraints or issues. The software itself is easy to use with helpful videos. Anytime I can't figure out how to make a report or figure a dashboard out, the support staff has been fast-acting and phenomenal to work with.
"Easy to navigate, intuitive reports, useful dashboard"
The reports are intuitive to find and easy to manipulate to find your desired results or statistics. The dashboards are easy to set up and modify. The Data on the dashboards remains synchronized at all times; there is no delay for information.
"The best app to manage agents and gather call info"
It is an easy-to-use app that provides excellent customer service and tools for management.
"Best analytics & reporting solution for Genesys Cloud"
Great user experience, the user interface makes it easy to use and allows even our non-technical users to create their own reports and dashboards.