Login Try For Free Book a Demo
  • Solutions
    • Overview
    • Genesys Cloud
    • Mitel MiContact Center
    • Mitel MiVoice Business
    • Mitel MiVoice Connect
    • RingCentral
  • Industries
    • Healthcare
    • Finance
    • BPO
    • Retail
    • Insurance
  • About
    • Company
    • Security
  • Learn
    • Resources
    • Support & Training
    • Partners
    • Glossary
  • Pricing
    • Genesys Cloud
    • Mitel MiContact Center
    • Mitel MiVoice Connect
    • Mitel MiVoice Business
    • RingCentral
  • Contact
Brightmetrics
Login Try For Free Book a Demo
  • Solutions
    • Overview
    • Genesys Cloud
    • Mitel MiContact Center
    • Mitel MiVoice Business
    • Mitel MiVoice Connect
    • RingCentral
  • Industries
    • Healthcare
    • Finance
    • BPO
    • Retail
    • Insurance
  • About
    • Company
    • Security
  • Learn
    • Resources
    • Support & Training
    • Partners
    • Glossary
  • Pricing
    • Genesys Cloud
    • Mitel MiContact Center
    • Mitel MiVoice Connect
    • Mitel MiVoice Business
    • RingCentral
  • Contact
Back to Resources »

Driving Operational Efficiency with Real-Time Analytics at Lighthouse Works

Brightmetrics’ real-time analytics enabled Lighthouse Works to reduce abandon rates by 35%, optimizing overall contact center performance.

BPO|Genesys Cloud|Lighthouse Works


Related Content

June 19, 2025 | Blog

How Five Star Call Centers Transformed BPO Performance with Real-Time Analytics
 Read More »
Read More »

May 21, 2025 | Case Studies

Brightmetrics Helps Five Star Call Centers Improve Agent Performance and Save Managers Up to 20 Hours Each Month
 Read More »
Read More »

April 30, 2025 | Videos

Brightmetrics Demo for Genesys Cloud
 Watch Now »
Watch Now »

Get Started Today with a FREE Trial!

Unlock the power of your data with Brightmetrics. Contact us to learn more about our solutions and how we can help your contact center with its operational efficiency.

Try for Free
Brightmetrics

Brightmetrics equips contact centers and enterprises with intelligent analytics and reporting solutions to convert data into actionable insights. Our platform supports real-time and historical analysis, improving customer experience by driving strategic decisions and operational improvements. With Brightmetrics, businesses achieve smarter decisions, enhanced efficiency, and sustained growth through comprehensive data insights.

Platform Overview Genesys Cloud Mitel MiContact Center Mitel MiVoice Business Mitel MiVoice Connect RingCentral Try For Free
Industries Healthcare Finance BPO Retail Insurance
Resources Overview Blog Support & Training Partners Glossary
About Company Security Contact

Copyright Brightmetrics ©2025 | Privacy | Terms of Service