Genesys Cloud Archives - Brightmetrics

June 19, 2025 | Blog

How Five Star Call Centers Transformed BPO Performance with Real-Time Analytics

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May 21, 2025 | Case Studies

Brightmetrics Helps Five Star Call Centers Improve Agent Performance and Save Managers Up to 20 Hours Each Month

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April 30, 2025 | Videos

Brightmetrics Demo for Genesys Cloud

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March 28, 2025 | Case Studies

How a Leading Biotech Company Reaches Over 95% CSAT With Data-Driven Insights

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March 24, 2025 | Videos

Brightmetrics On-Demand Demo

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February 6, 2025 | Videos

Build a Custom Real-Time Dashboard in 5 Minutes

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February 5, 2025 | Blog

How to Build a Real-Time Dashboard in 5 Minutes or Less

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February 4, 2025 | Case Studies

How a Community-Focused Healthcare Provider Used its Phone System Data to Reduce Abandoned Calls from 30% to 1% and Improve Patient Care

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December 19, 2024 | Videos

How Contact Centers Use Real-Time Adherence to Plug Holes and Reward Performers

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December 10, 2024 | Videos

Unlock Deeper Insights with Question-Level Quality Assurance Evaluation Reporting

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December 6, 2024 | Blog

How Lighthouse Works Reduced Call Abandonment and Boosted Productivity with Brightmetrics

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December 5, 2024 | Blog

How Contact Centers Use Real-Time Adherence to Plug Holes and Reward Performers

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