Customers Archives - Brightmetrics

April 1, 2025 | Case Studies

Graham Hospital Optimizes Call Routing and Reduces IT Workload by 60% With Brightmetrics

Read Case Study »

Read Case Study »

March 28, 2025 | Case Studies

How a Leading Biotech Company Reaches Over 95% CSAT With Data-Driven Insights

Read Case Study »

Read Case Study »

March 12, 2025 | Blog

How Stevens Transport Transformed Driver Support with Real-Time Analytics

Read Blog »

February 28, 2025 | Case Studies

How a Town’s Service Provider Reduced Call Wrap-Up Times by Nearly 90% with Brightmetrics

Read Case Study »

Read Case Study »

February 4, 2025 | Case Studies

How a Community-Focused Healthcare Provider Used its Phone System Data to Reduce Abandoned Calls from 30% to 1% and Improve Patient Care

Read Case Study »

Read Case Study »

May 26, 2024 | Case Studies

From the Dugout to the Call Center: How the Cleveland Guardians Reduced Call Abandonment by 65%

Read Case Study »

Read Case Study »

April 25, 2024 | Case Studies

Evolent Health Achieves 95% Call Answer Rate with Seamless Automated Brightmetrics Reporting

Read Case Study »

Read Case Study »

April 22, 2024 | Blog

5 Steps to Mastering Scheduled Reports for Your Contact Center

Read Blog »

November 28, 2023 | Blog

3 Levers That Rapidly Boost a Contact Center CSAT Score

Read Blog »

April 18, 2023 | Blog

5 Metrics to Help Your Healthcare Call Center Thrive

Read Blog »

March 3, 2023 | Blog

5 Ways to Avoid Customer Churn in Call Centers

Read Blog »

January 30, 2023 | Blog

Top 4 Reasons to Implement Call Deflection in Your Call Center

Read Blog »

Get Started Today with a FREE Trial!

Unlock the power of your data with Brightmetrics. Contact us to learn more about our solutions and how we can help your contact center with its operational efficiency.

Try for Free