Data Analytics Archives - Brightmetrics

June 4, 2025 | Blog

Graham Hospital Redefines Patient Interaction Using Analytics

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May 21, 2025 | Case Studies

Brightmetrics Helps Five Star Call Centers Improve Agent Performance and Save Managers Up to 20 Hours Each Month

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May 19, 2025 | eGuides

The Ultimate Guide to Contact Center Analytics: Build vs. Buy

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May 8, 2025 | Blog

Hidden Costs of Building Contact Center Analytics In-House

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May 6, 2025 | Blog

Transforming Contact Center Operations Through Advanced Analytics

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May 1, 2025 | eGuides

Build vs. Buy: Making the Right Call on Contact Center Analytics

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May 1, 2025 | Blog

The Technical Reality of Contact Center Analytics: What IT Leaders Need to Know

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March 28, 2025 | Case Studies

How a Leading Biotech Company Reaches Over 95% CSAT With Data-Driven Insights

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February 26, 2025 | Blog

Workforce Management: The Key to Reducing Call Abandonment Rates

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February 19, 2025 | Case Studies

Stevens Transport Optimizes Call Wait Times from 10 Minutes to 1 Minute with Brightmetrics

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February 5, 2025 | Blog

How to Build a Real-Time Dashboard in 5 Minutes or Less

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February 4, 2025 | Case Studies

How a Community-Focused Healthcare Provider Used its Phone System Data to Reduce Abandoned Calls from 30% to 1% and Improve Patient Care

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